The purpose of this paper is to investigate the influence of store atmosphere and food quality on the decision to choose traditional restaurants. The methodology used in the study is a quantitative research. The respondent of the study was 300 consumers in traditional restaurants which were chosen using nonprobability sampling method. A set of questionnaires were distributed to consumers of traditional restaurant in Bandung, Indonesia. The data were using regression analysis. From the study results found that store atmosphere and food quality affect the decision to choose a restaurant. The practical implication of this study is that restaurant owners should create a pleasant atmosphere and also provide good quality food in terms of health, freshness and variety of menus.
The purpose of this study is to determine the effect of management control system and leadership style on managerial performance using explanatory. Unit of analysis of this study is the managers who work in state-owned companies manufacturing in Bandung. Populations of this study are the employees who officiate as a manager in state-owned companies in Bandung and who became the sample of this study are 109 managers. The results of this study indicate that there are significant simultaneously effect between management control system and leadership style on managerial performance. Partially management control system has positive influence on managerial performance, as well as the leadership style which is partially positive influence on managerial performance.
Division effectiveness can be achieved and grown by a good OCB, which such behavior will grow both through the influence of good employee engagement and transformational leadership. The purposes of this research are to figure out how transformational leadership, employee engagement, OCB, and division effectiveness in PT. X and to figure out how influence of transformational leadership and employee engagement on OCB and their impact on division effectiveness in PT. X either simultaneously or partially. Descriptive research method is used to get an idea of transformational leadership, employee engagement, OCB, and division effectiveness quality. Verificative research method tests truth through collecting data in the field and tests causal hypotheses about influence of two independence variables (transformational leadership and employee engagement), one intervening variable OCB and one dependence variable (division effectiveness) by using path analysis. The paper is shows that transformational leadership and employee engagement has significant influence to OCB and also affect division effectiveness either simultaneous or partial.
Dalam persekitaran yang mencabar masa kini, para pengurus sentiasa berusaha meningkatkan kualiti perkhidmatan untuk memenuhi kehendak pelanggan dan masyarakat. Antara program kualiti yang menjadi pilihan pengurus untuk mencapai matlamat tersebut ialah Sistem Pengurusan Kualiti ISO 9000. Kajian lepas banyak tertumpu kepada topik tentang cabaran pelaksanaan sistem pengurusan kualiti tersebut, manakala cabaran pasca pensijilan ISO 9000 masih begitu kurang dikaji. Objektif kajian ini untuk mengkaji cabaran pasca pensijilan ISO 9000 di sebuah kerajaan tempatan di Malaysia iaitu sebuah majlis bandaraya yang terletak di Selangor. Temu bual separa struktur dengan informan telah dilakukan sebagai kaedah pengumpulan data dalam kajian ini. Seramai 13 warga Majlis Bandaraya XYZ telah dipilih sebagai informan yang terdiri daripada pihak pengurusan tertinggi, ketua jabatan, para pegawai, ahli sekretariat ISO 9000 dan penyelaras kualiti. Semua informan terbabit dipilih untuk ditemu bual kerana mereka terlibat aktif dalam pelaksanaan ISO 9000 di majlis bandaraya tersebut. Metod analisis tematik pula telah digunakan untuk menganalisis data-data yang telah dikumpulkan. Dapatan kajian menunjukkan terdapat lima cabaran pasca pensijilan ISO 9000 di majlis bandaraya. Cabaran dalaman yang terlibat ialah kurang kefahaman terhadap ISO 9000, bebanan kerja dan pengurusan dokumen yang kompleks. Manakala cabaran luaran yang dihadapi ialah sikap pelanggan dan kerenah penduduk. Kesimpulannya, cabaran-cabaran tersebut berpunca daripada faktor dalaman dan luaran yang perlu dihadapi oleh Majlis Bandaraya XYZ. Hasil kajian ini boleh menjadi panduan kepada para pengurus organisasi lain dalam usaha untuk mengenal pasti dan memahami cabaran-cabaran pasca pensijilan ISO 9000, seterusnya membolehkan mereka mencari inisiatif untuk mengatasi cabaran tersebut.
This study examines employee’s perceptions at a Private University in Malaysia on applying employee caring values in compliance with the Shariah-Based Quality Management System (MS 1900). In this study, 297 respondents were involved, encompassing two primary campuses in Putrajaya and Pahang employing quantitative methods. This study’s data collection is through a survey study with questionnaires distribution developed based on relevant literature. The research findings indicate that caring values application has a significant relationship (r =.758 and p = .000) in Shariah-Based Quality Management System implementation in the university, generating job satisfaction. Furthermore, the study’s findings may guide other higher education institutions to obtain MS 1900 certification. Through MS 1900 certification, the organisational management system can improve its performance and excellence, ultimately contributing to employee’s contentment and satisfaction.
Matlamat kajian ini adalah untuk mengkaji hubungan secara langsung antara kecerdasan spiritual dengan keterikatan kerja dan hubungan keterikatan kerja dengan komitmen afektif dalam perspektif Islam dan Barat. Kajian ini juga bertujuan mengkaji peranan keterikatan kerja sebagai perantara terhadap hubungan antara kecerdasan spiritual dengan komitmen afektif. Kajian melibatkan seramai 372 pegawai polis di lima negeri iaitu Kuala Lumpur, Selangor, Johor, Sarawak dan Sabah. Kaedah penyelidikan yang digunakan dalam kajian ini adalah melibatkan pengedaran soal selidik kepada responden. Pengujian hipotesis dilakukan dengan menggunakan analisis PLS-SEM. Hasil analisis mendapati: (1) tiga dimensi kecerdasan spiritual iaitu kemampuan berfikir secara kritis (CET), kemampuan mencipta makna (PMP) dan kesedaran transcendental (TA) mempunyai hubungan signifikan positif dengan keterikatan kerja; (2) satu dimensi kecerdasan spiritual iaitu kesedaran perkembangan aspek spiritual (CSE) tidak mempunyai hubungan signifikan dengan keterikatan kerja; (3) keterikatan kerja mempunyai hubungan signifikan positif dengan komitmen afektif; (4) keterikatan kerja mempunyai kesan perantara terhadap hubungan antara ketiga-tiga dimensi kecerdasan spiritual (CET, PMP dan TA) dengan komitmen afektif; (5) keterikatan kerja tidak mempunyai kesan perantara terhadap hubungan antara dimensi kecerdasan spiritual iaitu CSE dengan komitmen afektif. Hasil kajian ini telah membuktikan bahawa keterikatan kerja dapat berperanan sebagai perantara antara hubungan sebahagian besar dimensi kecerdasan spiritual dengan komitmen afektif. Penemuan ini juga menandakan bahawa kepentingan elemen kecerdasan spiritual dalam mempengaruhi kesetiaan dan komitmen pegawai polis.
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