Penelitian ini adalah penelitian kuantitatif eksplanatif yang mana tujuan penelitian ini adalah menjelaskan pengaruh sebuah variabel terhadap variabel lainnya, dan data yang dikumpulkan menggunakan kuesioner. Penelitian ini menggunakan Structural Equation Modelling (SEM) berbasis Partial Least Square (PLS) untuk menjawab rumusan masalah. Ditemukan bahwa Perceived Organizational Support (POS) berpengaruh positif dan signifikan terhadap Kepuasan Kerja dan Komitmen Afektif. Namun, juga ditemukan bahwa Kepuasan Kerja berpengaruh positif namun tidak signifikan terhadap Komitmen Afektif.

The main purpose of this study is explaining the relationship between customers trust, perceived risk and online purchase intention. However, we added e-servicescape as the antecedent of customers trust, perceived risk, and purchase intention. The respondents were 120 online shop customers. The data was processed using SmartPLS 2.0. We found e-Servicescape to be an antecedent of both customer trust and perceived risk, and customer trust to be the antecedent of purchase intention. However, we found that the relationship between customer trust and perceived risk, as well as perceived risk and purchase intention to be insignificant. Our findings and managerial implications are discussed.

This research focused on structural variables that could be controlled by the company and environment variables that could not be controlled by the company. These two variables could influence the creation of job satisfaction by hotel employees in Surabaya. This research was associative causal research using Structural Equation Modeling (SEM) as a statistical tool with SmartPLS 2.0 as the statistical software. This research used the non-probability method with convenience sampling technique with employees from four and five star hotels in Surabaya as the population. The total sample was 100 respondents. This research was conducted from November 2018 to January 2019. The results of this study show that structural variables have a positive and significant effect on job satisfaction. Meanwhile, environment variables have a negative and significant effect on job satisfaction.

Workplace deviance has emerged into a well-researched construct within these past 10 years. The purpose of this study is to explain the relationship between abusive supervision and salesperson deviant behavior, moderated by negative reciprocity beliefs (NRB). The respondents were 150 full time service attendants, in the sense that their job description includes dealing with customers and selling menu to the customers. This produces a certain deviant behavior related to the customers. The data was processed using Hierarchical Moderated Regression Analysis using SPSS 23. We found that abusive supervision has direct relationship to salesperson deviance, both positively and significantly. NRB is also revealed to have a moderating effect in the relationship between abusive supervision and salesperson deviance, in which the relationship is stronger when the salesperson endorses NRB rather than not. In conclusion, restaurants may have to pay serious attention to working condition. Not only abusive supervision will affect the restaurant working condition, but also the service perceived by the customers which in the end will lead to financial problems. These service attendants may project their deviant behavior stronger after receiving abusive treatment, when they endorse NRB.

Innovation has changed the business paradigm globally in recent years. A model for enhancing innovative work behavior needs to be developed. This study aims to examine and determine the relationship between organizational learning and perceived organizational support for innovative work behavior through work engagement mediation. The study was conducted on 210 employees of CV. Laksana using the incidental sampling technique. This study used a questionnaire as a data collection technique. Researchers used SmartPLS 3.0 as an analysis tool. Researchers tested the relationship with various tests, namely the validity test, reliability test, hypothetical and simultaneous hypothesis testing. From the research result, it can be concluded that organizational learning has a significant effect on innovative work behavior. While the perception of organizational support has no significant effect on innovative work behavior. Furthermore, work engagement mediates the relationship between organizational learning and perceived organizational support for innovative work behavior. It is suggested for further research that researchers may use other variables to improve employees’ innovative work behavior. It is also suggested for companies to be more concerned about the welfare of employees by fulfilling their rights and giving responsibilities following the work performed.

Workplace deviance has emerged into a well-researched construct within these past 10 years. The purpose of this study is to explain the relationship between abusive supervision and salesperson deviant behavior, moderated by negative reciprocity beliefs (NRB). The respondents were 150 full time service attendants, in the sense that their job description includes dealing with customers and selling menu to the customers. This produces a certain deviant behavior related to the customers. The data was processed using Hierarchical Moderated Regression Analysis using SPSS 23. We found that abusive supervision has direct relationship to salesperson deviance, both positively and significantly. NRB is also revealed to have a moderating effect in the relationship between abusive supervision and salesperson deviance, in which the relationship is stronger when the salesperson endorses NRB rather than not. In conclusion, restaurants may have to pay serious attention to working condition. Not only abusive supervision will affect the restaurant working condition, but also the service perceived by the customers which in the end will lead to financial problems. These service attendants may project their deviant behavior stronger after receiving abusive treatment, when they endorse NRB.

ABSTRAK                                                               Penurunan jumlah kunjungan wisatawan yang drastis akibat pandemi Covid19 membuat seluruh destinasi dan atraksi wisata menutup sementara akses kunjungan bagi wisatawan. Penutupan tersebut juga berdampak pada menurunnya pendapatan para pelaku usaha pariwisata, termasuk mitra abdimas yaitu kelompok sadar wisata (Pokdarwis) di Desa Wisata Peniwen. Namun, seiring adanya penerapan tatanan normal baru (New Normal) dalam industri pariwisata, para pelaku wisata termasuk Pokdarwis Desa Wisata Peniwen bersemangat untuk membuka kembali usaha pariwisata mereka. Adanya Protokol Cleanliness, Health, Security, Environment Sustainability (CHSE) menjadi perhatian tersendiri bagi pelaku usaha pariwisata khususnya Pokdarwis Desa Wisata Peniwen. Pelatihan protokol CHSE di Desa Wisata Peniwen dilakukan dengan Kerjasama Universitas Ciputra Surabaya dan Kemenparekraf yang bertujuan untuk membekali pelaku usaha pariwisata dalam memenuhi standar berwisata sesuai tatanan normal baru pada masa pandemi. Dari pelatihan tersebut, pengelola Desa Wisata Peniwen mendapatkan pemahaman mengenai protokol kesehatan yang aplikatif untuk dapat diterapkan di setiap lini bisnis yang ada, dengan tujuan menjamin keamanan dan kenyamanan wisatawan. Selain itu, keberlanjutan dari wisata desa yang ada di Desa Wisata Peniwen dapat terjamin dan usaha penduduk dari sektor pariwisata dapat berangsur pulih. Kata kunci: Pandemi Covid 19; Protokol CHSE; Desa Wisata; Tatanan Normal Baru  ABSTRACTThe number of tourists visit that drastically decreased due to Covid19 pandemic resulted to the temporary closing of all accesses to the destination and the attraction. The closing impacted on the revenue decline for those who ran tourism business, including the community service’s partner that is Tourism Awareness Group (Pokdarwis) in Peniwen Tourism Village. However, as the new normal implemented in tourism industry, all tourism business runners also for Pokdarwis in Peniwen Tourism Village were eager to reopen their business. The presence of Cleanliness, Health, Security, and Environment Sustainability (CHSE) Protocol becomes particular concern especially Pokdarwis of Peniwen Tourism Village in restoring tourist visit and strengthening the business of its residents. The training of CHSE protocol in Peniwen Tourism Village was conducted through collaboration between Universitas Ciputra Surabaya and Ministry of Tourism and Creative Economy (Kemenparekraf) aimed to equip tourism business runners in fulfilling tourism standard in accordance with new normal. From the training, Peniwen Tourism Village management gained the insight regarding the applicative health protocol to be implemented in each existed business line to ensure tourists’ safety and comfort. Moreover, the sustainability of village tourism in Peniwen Tourist Village and residents’ business in tourism sector will gradually recover. Keywords: Covid 19 Pandemic; CHSE Protocol; Tourism Village; New Normal

Tingginya tuntutan pekerjaan di dunia hotel membuat karyawan seringkali mengalami stres yang dapat berujung pada timbulnya niat untuk meninggalkan pekerjaannya saat ini dan mencari pekerjaaan di hotel lain. Tentu saja stres tersebut disebabkan oleh banyak hal yang salah satunya adalah program employee training.   Penelitian ini memiliki tujuan untuk menganalisa peran workplace stress sebagai variabel mediasi dari hubungan employee training dan iturnover iintention pada ikaryawan ihotel iberbintang idi iSurabaya. iMetode iyang idigunakan idalam ipenelitian iini iadalah ianalisis ikuantitatif. iJumlah isampel iyang digunakan sebanyak 53 karyawan tetap hotel. Metode iyang idigunakan iadalah inon-probability isampling idengan iteknik ipurposive isampling. iTeknik ipengumpulan idata idalam penelitian ini dilakukan dengan membagikan kuesioner yang menggunakan skala Likert. Pengolahan data menggunakan alat analisa GSCA (General Structured Component Analysis). Output yang dihasilkan GSCA yaitu measure of fit pada measurement model (meliputi validity dan reliability), structural model, dan overall model. Berdasarkan ihasil ianalisis idata, idapat idisimpulkan ibahwa iemployee itraining itidak iberpengaruh isignifikan iterhadap iturnover iintention itetapi iemployee itraining iberpengaruh isignifikan ipositif iterhadap iworkplace istress. iWorkplace istress iberpengaruh isignifikan ipositif iterhadap iturnover iintention. iWorkplace istress ijuga imampu iberperan isebagai i iintervening ivariable yang menjembatani hubungan antara variabel employee training dan variabel turnover intention.Kata Kunci: training; workplace stress; turnover intention; karyawan; hotel