The issues of risk, trust, and customer intention: A search for the relationship

Abstract

The main purpose of this study is explaining the relationship between customers trust, perceived risk and online purchase intention. However, we added e-servicescape as the antecedent of customers trust, perceived risk, and purchase intention. The respondents were 120 online shop customers. The data was processed using SmartPLS 2.0. We found e-Servicescape to be an antecedent of both customer trust and perceived risk, and customer trust to be the antecedent of purchase intention. However, we found that the relationship between customer trust and perceived risk, as well as perceived risk and purchase intention to be insignificant. Our findings and managerial implications are discussed.

Intention to adopt cryptocurrency: a robust contribution of trust and the theory of planned behavior

“…In a similar domain, the regression analysis of Razak et al (2014) highlights the significance of trust in the e-marketing sector, which stimulates the intention to repurchase in tourism services. Trust is positively associated with perceived risk and purchase intention (Adiwijaya et al, 2017). In the same way, trust inclination is a mediator in developing the association between information usefulness, risk, information quality and purchase intention (Khwaja et al, 2020).…”

“…As a result, the trust factor is found to be the significant predictor of developing the different intentions in several institutes, i.e. repurchase intention, intentions to adopt e-banking services and entrepreneurial intentions (Adiwijaya et al, 2017;Ramos et al, 2018;P erez-Mac ıas et al, 2019;Khwaja et al, 2020). In this manner, the current active use of cryptocurrency is observed almost among the educated business communities (Hong, 2018;Girasa, 2018;Chohan, 2019).…”

Intention to Revisit Malaysian Tourism in the Post Covid-19 Period

“…Jamaludin & Ahmad (2013) have found that trust has positively and significantly influenced intention when conducting a study on buyer intention to purchase in Malaysia. Adiwijaya, Kaihatu, Nugroho, & Kartika (2017) in their study on online shoppers have revealed that trust has a positive and significant influence on intention among online shoppers in Indonesia. Yuliana & Wahyudi (2021) suggested in their study on Zalora online shoppers that trust has a significant and positive influence on intention.…”

Kualitas Antarmuka Terhadap Minat Beli: Dimediasi Kepercayaan Konsumen pada Aplikasi Belanja Online

“…Reputasi penjual yang dapat dilihat dari testimoni konsumen sebelumnya dan terekam dalam skala penilaian (bintang) yang diberikan oleh konsumen, juga merupakan petunjuk tinggi rendahnya kemampuan penjual untuk dapat dipercaya (Alwafi & Magnadi, 2016;Pratama & Magnadi, 2017;Norhermaya & Soesanto, 2016;Hanafi, 2020). Semakin tinggi tingkat kepercayaan konsumen kepada penjual, maka semakin tinggi keinginan konsumen untuk membeli produk (Juliana, Noval, Hubner, & Bernarto, 2020;Adiwijaya, Kaihatu, Nugroho, & Kartika, 2017;Sensuse, Pratama, Satria, Noprissom, & Ramadhan, 2017;Hadining, Haryanti, & Munajat, 2020)…”