Pelayanan publik merupakan salah satu unsur penting bagi organisasi publik termasuk organisasi pemerintah. Oleh karena itu pelayanan publik yang diberikan aparatur pemerintah (birokrasi pemerintah) harus senantiasa berorientasi pada kepentingan publik. Pemenuhan terhadap kepentingan publik secara substantif sudah selayaknya memperhatikan kualitas pelayanan yang diberikan agar masyarakat yang dilayani dapat memberikan tanggapan positif terhadap hasil pelayanan yang diberikan oleh aparatur pemerintah tersebut. Namun dalam realitanya masalah pelayanan publik dilingkungan pemerintahan sudah lama menjadi pusat perhatian masyarakat seiring banyaknya kasus pelayanan publik yang dianggap kurang berpihak kepada kepentingan masyarakat. Ini mengisyaratkan bahwa kualitas pelayanan yang diberikan pemerintah belum menunjukkan hasil yang memuaskan bagi masyarakat. Pelayanan yang berbelit-belit, in-efisiensi, lambat, tidak ramah serta tidak jelasnya waktu penyelesaian dan tidak jelasnya biaya pelayanan merupakan bukti nyata bahwa kualitas pelayanan yang diberikan aparatur pemerintah masih rendah dan pelayanan publik belum berkualitas. Beberapa faktor penyebab belum berkualitasnya pelayanan publik adalah faktor SDM aparatur, organisasi birokrasi, tata laksana, pola pikir, kinerja organisasi, budaya birokrasi, inovasi birokrasi dan teknologi informasi, perilaku birokrasi, sistem dan strategi pelayanan, kepemimpinan yang transaksional, struktur organisasi yang adaptif, perilaku organisasi yang koruptif, lemahnya implementasi kebijakan, belum diterapkannya prinsip good governance dan komunikasi birokrasi.

Purpose This study aims to examine the association of technology acceptance variables with the intention of adopting e-government transformation, as defined by four dimensions, namely, using new technology systems, redesigning of governmental processes, restructuring of governmental organization and changing the organizational culture and behavior, from the perspective of city government employees in Indonesia and the Philippines. Design/methodology/approach Quantitative approach was used in the conduct of this research. Variables were operationalized into indicators, which were transmuted into a self-reported survey questionnaire. Survey data obtained from purposively sampled city government employees were analyzed using structural equation modeling. Findings Findings suggest that attitude is a pivotal predictor of intention to adopt e-government transformation across all four dimensions, while performance expectancy, social influence and facilitating conditions also positively influence the intention to adopt process redesign, organizational structuring and cultural and behavioral change in the city government. Respondents’ length of work experience appears as a significant moderating variable. Research limitations/implications This study reports only on the findings from two cities in two countries, Surabaya in Indonesia and Davao in the Philippines. The determination of the sample size was done through purposive sampling, so the application of results should be done with prudence. The constructs used for the research model were chosen because of their prominence in the literature. This study made use of a simple linear regression model in hypothesizing the relationships of the constructs. Practical implications For e-government transformation to be adoptable and efficacious, supporting and facilitating conditions are necessary. Structural, technical and financial support, as well as legal framework, for local e-government transformation should be in place. Maintaining and sustaining the positive attitude toward it should be done. Originality/value Although many studies have been conducted on adoption of ICT-enabled government services from the citizens’ viewpoint, little has been done from the local government employees’ perspective, and no prior cross-country study has been made. This study fills those gaps in the e-government adoption literature. Further, this study has shown that technology acceptance variables’ roles as predictors of behavioral intention can be extended to other dimensions of e-government.

This article focuses on paradiplomatic management in Aceh, Indonesia, and Catalonia, Spain, as a comparative study. The two different regions have at least two similar characteristics: both are recognised by central government as widely autonomous provinces compared to other provinces, and both obtained the wider autonomy in the same period, 2006; they also have same problems with revolutionary groups that attempt to withdraw from central government. This qualitative research aims to examine paradiplomatic management in both local governments. The main objective is to identify similarities and differences in paradiplomatic patterns and to scrutinise paradiplomatic activism pertaining to the instrument of political movements in both regions. The findings confirm that patterns of paradiplomacy management are typically similar, and influenced by the dynamic of local political movements, and that paradiplomatic activism is an instrument in political movements. It is argued that paradiplomatic management by secessionist regions performs the same pattern both in federal and unitary systems, and is reflected in the changes of regional laws on paradiplomatic affairs.

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Modernization in various sectors of life has made data and information valuable, which has an impact in changing people’s lives. One of the changes is how people get information from a large amount of data to be used in the public development sector. Public policy, as a solution to solve various public problems, needs to be supported by accurate data and information facts. With a massive amount of data, this has an impact on public sector organizations to be able to store and analyze various types of information for public policies consideration. The term ‘Society 5.0’ has emerged, a concept that refers to revolution in people’s lives through the use of technology by considering the humanities aspect. The potential for the huge benefits of big data technology is interesting to know as to whether big data can be used for the public policy formulation process. Therefore, this article will provide an overview of the implications of big data for the public policy process in society. This research uses qualitative method with literature study approach. The data came from websites and government documents related to the use of big data in public policies, analyzed using the NVivo12 Plus application. The emergence of big data, as a basis for making public policy, can be utilized for analysis, which includes social data analysis, historical data analysis, and predictive data analysis which can influence accuracy in the policy decision making. Public policy in the era of society 5.0 is vital to be realized through the use of big data as a source of information supported by technology and the readiness of actors in the policy-making process.

Focused on the development system capacity and capability of the public has a strong resistance when hit by problems. PBRT program is an instrument to encourage the realization of economic, social, political and cultural as well as a means of social transformation that is expected to be able to boost the slump situation and conditions of the community that had developed over time. This innovation is quite interesting and unique, because it is the only model of development in the province ntb even in Indonesia. The approach used in this study is deductive method qualitative descriptive analysis. This type of research tried to describe the actual picture of the phenomenon occurring in the management of the Neighborhood Program Based in West Sumbawa regency. From hasi research note that based development program Rukun Tetagga being featured program and the pilot program the West Sumbawa regency was not effective as expected. From the data findings during authors examined the field can see that the program is one of the important innovations of West Sumbawa Regency in boosting success in the development of this pogram set, but do not like innovation and hope in the rules for the way it turned out this program has not been effective. Many existing resources that are not in manfaatkan.penulis hope that this program still exist and revived the spirit of development actors in maximizing this PBRT program. Keywords: Effectiveness, Community Development ABSTRAKSistem pembangunan yang Bertumpu pada kapasitas dan kapabilitas masyarakat memiliki daya tahan yang kuat ketika tertimpa persoalan. Program PBRT adalah instrumen untuk mendorong terwujudnya kesejahteraan ekonomi, sosial, politik dan budaya sekaligus merupakan sarana tranformasi sosial yang diharapkan mampu untuk mendongkrak keterpurukan situasi dan kondisi masyarakat yang berkembang selama ini. Inovasi ini cukup menarik dan unik, karena merupakan satu-satunya model pembangunan yang ada di provinsi ntb bahkan di indonesia. Pendekatan yang digunakan adalah dalam penelitian ini bersifat deduktif dengan metode analisis deskriptif kualitatif. Tipe penelitian ini berusaha mendeskripsikan gambaran yang senyatanya dari fenomena yang terjadi pada pengelolaan Program Berbasis Rukun Tetangga di Kabupaten Sumbawa Barat. Dari hasi penelitian diketahui bahwa Program pembangunan berbasis Rukun Tetagga yang menjadi program unggulan dan program percontohan Kabupaten Sumbawa Barat tidak berjalan efektif seperti yang diharapkan. Dari data hasil temuan dilapangan selama penulis meneliti dapat melihat bahwa program ini salah satu inovasi penting Kabupaten Sumbawa Barat dalam mendongkrak keberhasilan dalam pembangunan dengan ditetapkan Pogram ini, namun tidak seperti inovasi dan harapan dalam peraturan karena dalam perjalanan ternyata program ini tidak berjalan efektif. Banyak sumberdaya yang ada yang tidak di manfaatkan.penulis berharap supaya program ini tetap ada dan di bangkitkan kembali semangat para aktor pembangunan dalam memaksimalkan program PBRT ini.

Riau LAM is a community organization that was present in the midst of the decline in the existence of Malay culture in Riau Province and became the only Malay community organization that was made a partner of the government. This research was conducted in Riau Province in 2018. This study aims to determine the capabilities of Riau LAM in realizing the vision of Riau 2020. The research method used is a qualitative method. The results showed that Riau LAM was unable to carry out planning so that it did not have goals, objectives, and strategies in running the organization. Compilation of organizational structures is not in accordance with existing rules, including the absence of written assignments. Placement of members of the organization is carried out with full interest, the absence of organizational development and oversight functions are ignored. Supporting factors for organizational performance are the possession of financial and physical resources derived from the Riau Provincial Government. The inhibiting factor of organizational performance is not qualified human resources, the lack of cooperation with the Riau Provincial Government, the attitude of the organization is not consistent in dealing with cultural dynamics, and the organization’s bad reputation for performance is not optimal. Thus, it was concluded that Riau LAM did not have the ability to support the government’s performance in realizing the vision of Riau 2020.

A low-level of citizens' satisfaction with public services is one of the central issues in developing countries, including Indonesia. Attempts have been made to investigate factors influencing the quality of public services and citizens' satisfaction, as have been explored by scholars with such concepts as "customer orientation" and "customer satisfaction." What has received relatively less attention in this pursuit of customer satisfaction is a cultural dimension, namely how cultural traits of service providers and receivers impact on the mode of interactions and the degree of satisfaction. This study aims to explore whether local culture has positive impacts on the ways public services are evaluated and received by citizens or not. The type of the study is quantitative research. The total sample numbered is 381 from those who obtained public services. This study applied the correlation and linear regression analysis. The findings of the research undertaken in Indonesia, demonstrate that the cultural behavior of civil servants brings positive impacts on citizens' satisfaction. It is proposed that the reform programs for enhancing the quality of civil servants should pay attention to cultural aspects, which are crucial in determining how government services are perceived and appraised.