Pelayanan publik merupakan salah satu unsur penting bagi organisasi publik termasuk organisasi pemerintah. Oleh karena itu pelayanan publik yang diberikan aparatur pemerintah (birokrasi pemerintah) harus senantiasa berorientasi pada kepentingan publik. Pemenuhan terhadap kepentingan publik secara substantif sudah selayaknya memperhatikan kualitas pelayanan yang diberikan agar masyarakat yang dilayani dapat memberikan tanggapan positif terhadap hasil pelayanan yang diberikan oleh aparatur pemerintah tersebut. Namun dalam realitanya masalah pelayanan publik dilingkungan pemerintahan sudah lama menjadi pusat perhatian masyarakat seiring banyaknya kasus pelayanan publik yang dianggap kurang berpihak kepada kepentingan masyarakat. Ini mengisyaratkan bahwa kualitas pelayanan yang diberikan pemerintah belum menunjukkan hasil yang memuaskan bagi masyarakat. Pelayanan yang berbelit-belit, in-efisiensi, lambat, tidak ramah serta tidak jelasnya waktu penyelesaian dan tidak jelasnya biaya pelayanan merupakan bukti nyata bahwa kualitas pelayanan yang diberikan aparatur pemerintah masih rendah dan pelayanan publik belum berkualitas. Beberapa faktor penyebab belum berkualitasnya pelayanan publik adalah faktor SDM aparatur, organisasi birokrasi, tata laksana, pola pikir, kinerja organisasi, budaya birokrasi, inovasi birokrasi dan teknologi informasi, perilaku birokrasi, sistem dan strategi pelayanan, kepemimpinan yang transaksional, struktur organisasi yang adaptif, perilaku organisasi yang koruptif, lemahnya implementasi kebijakan, belum diterapkannya prinsip good governance dan komunikasi birokrasi.
Purpose This study aims to examine the association of technology acceptance variables with the intention of adopting e-government transformation, as defined by four dimensions, namely, using new technology systems, redesigning of governmental processes, restructuring of governmental organization and changing the organizational culture and behavior, from the perspective of city government employees in Indonesia and the Philippines. Design/methodology/approach Quantitative approach was used in the conduct of this research. Variables were operationalized into indicators, which were transmuted into a self-reported survey questionnaire. Survey data obtained from purposively sampled city government employees were analyzed using structural equation modeling. Findings Findings suggest that attitude is a pivotal predictor of intention to adopt e-government transformation across all four dimensions, while performance expectancy, social influence and facilitating conditions also positively influence the intention to adopt process redesign, organizational structuring and cultural and behavioral change in the city government. Respondents’ length of work experience appears as a significant moderating variable. Research limitations/implications This study reports only on the findings from two cities in two countries, Surabaya in Indonesia and Davao in the Philippines. The determination of the sample size was done through purposive sampling, so the application of results should be done with prudence. The constructs used for the research model were chosen because of their prominence in the literature. This study made use of a simple linear regression model in hypothesizing the relationships of the constructs. Practical implications For e-government transformation to be adoptable and efficacious, supporting and facilitating conditions are necessary. Structural, technical and financial support, as well as legal framework, for local e-government transformation should be in place. Maintaining and sustaining the positive attitude toward it should be done. Originality/value Although many studies have been conducted on adoption of ICT-enabled government services from the citizens’ viewpoint, little has been done from the local government employees’ perspective, and no prior cross-country study has been made. This study fills those gaps in the e-government adoption literature. Further, this study has shown that technology acceptance variables’ roles as predictors of behavioral intention can be extended to other dimensions of e-government.
This article focuses on paradiplomatic management in Aceh, Indonesia, and Catalonia, Spain, as a comparative study. The two different regions have at least two similar characteristics: both are recognised by central government as widely autonomous provinces compared to other provinces, and both obtained the wider autonomy in the same period, 2006; they also have same problems with revolutionary groups that attempt to withdraw from central government. This qualitative research aims to examine paradiplomatic management in both local governments. The main objective is to identify similarities and differences in paradiplomatic patterns and to scrutinise paradiplomatic activism pertaining to the instrument of political movements in both regions. The findings confirm that patterns of paradiplomacy management are typically similar, and influenced by the dynamic of local political movements, and that paradiplomatic activism is an instrument in political movements. It is argued that paradiplomatic management by secessionist regions performs the same pattern both in federal and unitary systems, and is reflected in the changes of regional laws on paradiplomatic affairs.
The Malay Muslim community is a minority group in Singapore, which consist of 14.3 percent, while Chinese ethnic dominates with 76 percent of the Singapore total population. The previous studies on the minority in Southeast Asia such as Thailand, the Philippine, and Myanmar showed that mostly the Muslim minority was treated as a marginal community and politically pressured. This study seeks whether the Malay Muslim in Singapore has been treated as well as in neighbor or threated on the contrary with different position and role in Singapore's politics. This research used a qualitative method, and the data was collected through interview, news, and literatures. The research demonstrated that although being a minority in Singapore, Islam is a determinant factor of its foreign policy, since Islam has contributed to the political dynamic such as communal riots. Therefore, Singapore addressed moderate policies toward Muslim through accommodation of Islamic friendly policies. Besides, Singapore also addressed accommodative foreign policy toward Malaysia, Indonesia, and the representation of world Islamic society surrounded Singapore.
Pasca peristiwa 9/11, isu terorisme di dunia internasional menjadi isu penting. Bahkan di Indonesia pasca peristiwa serangan terhadap gedung WTC tersebut direspon dengan membuat instrumen kontra treorisme dalam konteks nasional yang kemudian dalam proses pelaksanaannya dianggap melanggar HAM. Padahal fenomena terorisme di Indonesia sebenarnya sudah ada jauh sebelum Indonesia membuat kebijakan-kebijakan kontra terorisme seperti: pembuatan UU anti terorisme, pembentukan BNPT, serta pembentukan pasukan khusus Densus 88. Tulisan ini ingin menjelaskan adanya pengaruh dari dimensi ide yang mempengaruhi persepsi pemerintah Indonesia dalam memaknai ancaman terorisme yang dibangun dalam konteks konstruksi sosial dalam pergaulan internasional, yang kemudian memberikan pengaruh bagi pemerintah Indonesia untuk membuat kebijakan represif dan cenderung melanggar HAM dalam kontra terorisme karena terorisme dipersepsikan sebagai ancaman nasional yang luar biasa.
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