The rapid pace of motorization throughout the world has changed travel behavior, which in turn has influenced every aspect of transport operations. This impact has also increasingly challenged the future existence of such road-based urban public transport as paratransit due to its characteristics and problems, especially in developing countries. Since creating satisfied users can help retain paratransit’s existence, this research aims to explore user satisfaction with paratransit service in order to anticipate future implications for its competition with motorization in Bandung, Indonesia. It establishes important factors and attributes to explain user perceptions and priorities regarding the service. Its hypotheses explain how users measure paratransit’s quality of service, inferring that they are likely to continue to use it. Even though users are dissatisfied with several aspects of paratransit, and the impact of competition has been strong, loyal users can still be found. By considering the findings, existing problems of inappropriate-quality service can be addressed to satisfy users’ expectations. The study also suggests some anticipation of winning the competition with motorization. Copyright Springer Science+Business Media, LLC 2007Attribute, Satisfaction, Performance, Quality of service, Perception, Paratransit,

This study examines the change in activities and associated travel during the beginning of COVID-19 pandemic in Indonesia. This study is particularly interested in analyzing the role of attitudes, descriptive norms, protective behaviors toward COVID-19, travel frequency before the pandemic, and spatial and individual characteristics on activity-travel behavior changes in relation to information and communication technology (ICT) use. Data were obtained from 1062 respondents using a web-based questionnaire survey. Structural equation modeling was used to examine the complex relationships among variables. This study found that descriptive norms positively affected the frequency of travel during the COVID-19 pandemic. Teleworking and e-learning and attitudes toward COVID-19 directly affected activity-travel behavior changes. On the contrary, teleshopping did not contribute to reducing out-of-home activities during the COVID-19 pandemic. Experience of ICT influenced a decline in travel frequency and ride-hailing use. Furthermore, although personal attributes insignificantly influenced activity-travel behavior change, these attributes directly affected ICT use. Meanwhile, people living outside of Java Island had a higher travel frequency during the beginning of COVID-19 pandemic than their counterparts. Based on our findings, this study recommends that the very initial step in an emergency caused by a disaster be to massively socialize or educate people about the risk of the pandemic and to continue with a policy to minimize travel by encouraging teleworking and e-learning. Empowering ICT to support activities from home will beneficially minimize the spread of the pandemic.

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In this article, public perception is expressed by user participation in rating the

The present study will be the first to examine the participation intention of physical activities if new normal conditions are implemented in Indonesia. Socio-economic and household factors, spatial characteristics, perception of coronavirus disease (COVID-19), and the virtual activities behaviour during the COVID-19 pandemic were explored to understand the magnitude of respondents' intention to undertake out-of-home activities during new normal conditions. Based on a questionnaire survey, the study, with 834 respondents, was conducted in the middle to the end of May 2020. By applying the ordered logit model, the model results revealed that younger people tend to participate more in maintenance activities of shopping and outside eating and leisure activities of recreation and social. Meanwhile, the factor of gender, income, and education level had no significant impact on participation intention of mandatory, maintenance, and leisure activities. Excluding non-grocery shopping, there was also no significant difference in activity participation intention between people living in the Greater Jakarta as epicentrum of COVID-19 in Indonesia and people living outside the Greater Jakarta. Furthermore, people living in a household with a high number of motorcycle and car ownership had a greater propensity to pursue outside eating activity. The activity behaviour change from physical to virtual activity participation during new normal conditions could not be replaced by the experience of virtual activities, including e-working, e-learning, non-grocery e-shopping, food delivery, and movie streaming during the pandemic. Finally, some policies are proposed to control activity participation during the new normal period to minimise the virus spread in Indonesia.

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