Abstract:Reverse logistics can provide a sustainable competitive advantage for the company. However, to benefit from it, companies must monitor their reverse logistics based on a performance measurement system composed of financial and non-financial indicators. Thus, this study investigated, through a systematic literature review, the ways of measuring the of reverse logistics performance. The results of this study showed that the most used indicators were the financial and/or economic performance, together with the indicators related to the clients, followed by the indicators related to the improvement of internal, environmental, innovation and growth, social and, finally, supplier processes. It should be emphasized that there is no single justification on the best measures of performance evaluation of an activity. Therefore, each company must establish the measures appropriate to its characteristics, in order to meet the company goals.
Experiences in social innovation point to a collaborative work, in which several types of players connect in a network to seek solutions to the problems inherent in the less favored population. In this sense, the aim of this paper is to identify the constituent elements of collaboration networks for social innovation in the context of social incubators. This study used a qualitative, descriptive research approach and case study method. Data were collected through document analysis and semi-structured interviews. Based on the thematic analysis of the primary data, it was concluded that the constituent elements of collaboration networks for social innovation in social incubators are: partnerships (networks of players and different types of partnerships); collaboration (mutual help, commitment and trust); self-management (shared leadership, joint decision-making and shared processes); empowerment (recognition and construction of identity); resources (financial, material and human); learning (training, lectures and sharing of experiences); and sustainability (economic, social and environmental
Purpose: The purpose of this paper is to understand knowledge sharing practices used by communities of practice which have their points of contact spread geographically. These communities, denominated “multi-allocated Communities of Practice” (CoPs), need to use specific practices to share their knowledge. Methodology: Integrative review of articles accessed at the databases: Scopus, Web of Science and SciELO. The articles were analyzed by means of thematic analysis.Originality: Intraorganizational CoPs and their knowledge sharing initiatives have been widely studied. However, multi-allocated CoPs and their knowledge sharing practices still lack study. Findings: Four dimensions of knowledge sharing practices were identified and discussed: "Integrative place", "From takers to knowledge sharers", "Promoting connections" and "Implementing and sustaining”.Contributions: This article presents contributions in two main aspects: 1) the dimensions which were identified can offer subsidies for the analysis of processes of knowledge sharing in communities of practice of this nature and 2) presented practices can collaborate with the qualification and enrichment of knowledge sharing practices in new or existing multi-allocated CoPs projects.Conclusions: There is no standard array of knowledge sharing practices in multi-allocated CoPs. The common denominator is that the choice of these practices must take in consideration the objectives of the community, it´s members´ characteristics, the nature of knowledge to be shared, as well as knowledge sharing channels and resources that are available.
O estudo visa identificar os desafios e benefícios atuais do uso de sistemas de service desk para a gestão automatizada de demandas de serviços de tecnologia da informação (TI) e, consequentemente, contribuir com o arcabouço teórico sobre o tema. Para tanto, foi realizada uma revisão integrativa, a partir de estudos pregressos sobre sistemas de service desk em publicações dos últimos cinco anos nas bases de dados indexadas Scopus e Web of Science. Foi possível elencar vários benefícios e oportunidades, bem como alguns desafios e ações para a sua superação, para que o uso de ferramentas de service desk se torne um processo que tenha valor estratégico nas organizações. Além disso, foram levantadas as métricas que auxiliam no melhoramento contínuo da ferramenta para que possa ser modelada de acordo com a demanda da organização.
ResumoO presente artigo objetivou descrever a situação da produção científica do tema metodologias de gestão de projetos de inovação, por meio de dados levantados a partir dos artigos publicados na base científica internacional eletrônica Scopus. Para tal, buscou-se identificar em quais dimensões de análise as publicações científicas se concentram, bem como identificar os principais aspectos das referências bibliográficas. Foi possível verificar que os estudos da temática pesquisada datam a partir da década de 90 e, desde então, houve uma considerável ascensão. Conforme os resultados encontrados, verifica-se que o tema de pesquisa é interdisciplinar, visto que as publicações abrangem 12 áreas do conhecimento. Palavras-chave: Gestão de Projetos, Inovação, Metodologias, Análise Bibliométrica, Interdisciplinar.
AbstractThis article aims to describe the situation of scientific production theme methodologies of innovation projects management. Therefore, we collected data from the articles avaiable in the international electronic scientific basis Scopus. To this end, we sought to identify which dimensions of analysis scientific publications focus and identify key aspects of the references. It was possible to see that the theme surveyed date back from the 90s and since then there is a considerable rise. Among the results, it appears that the theme is interdisciplinary as publications include twelve areas of knowledge.
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