This current study is aimed at analyzing the policy which is made to improve the performance of the Police of the Republic of Indonesia in general and the Bali Regional Police in particular when serving the public, the model of formal policy which is expected to increase the income earned by those who are employed at the Operating Bureau of the Bali Regional Police, and the factors hampering the attempts made to improve the performance of the police of the Republic of Indonesia when serving the public in the Bali Regional Police. The study focuses on the policy issued to give remuneration and the performance of being prepared to serve the public. The study is also intended to evaluate to what extent the policy of giving remuneration can lead to the achievement of the goal and target already determined. One of the goals which are intended to be achieved is to improve the performance of the Police of the Republic of Indonesia when serving the public. The result of the study showed that the remuneration as the policy made for those who are employed at the Bali Regional Police in general and those who are employed at the Operating Bureau of the Bali Regional Police, in particular, did not significantly contribute to the services they gave to the public. The result of the study also showed that the Model Policy applied to give remuneration to those employed at the Operating Bureau of the Bali Regional Office Police could not satisfy what had been expected by the Bali Regional Police. The cause was that the value of the remuneration was not justly determined.
Pelayanan publik ialah bentuk kegiatan yang diupayakan untuk membantu keperluan pelayanan yang merujuk pada peraturan perundang-undangan bagi warga negara dan penduduk baik berupa jasa, barang, atau pelayanan administratif yang telah disediakan oleh pihak penyelenggara pelayanan publik. Pemerintah wajib melakukan pelayanan publik secara optimal yang berdasar pada undang undang nomor 25 tahun 2009 pasal 1 ayat 1 yang menjelaskan bahwa pelayanan publik ialah bentuk kegiatan yang dilakukan pemerintah untuk memenuhi hak-hak dasar warga negaranya, oleh sebab itu pemberian pelayanan publik dituntut harus dilaksanakan secara optimal. Upaya bentuk pelayanan publik yang diadakan oleh pemerintah salah satunya yaitu dalam bidang administrasi kependudukan.Mengenai pelayanan Dispendukcapil Kota Surabaya adalah bidang administrasi kependudukan. Sebagai instansi pemerintah yang bertugas memberikan segala pelayanan administrasi kependudukan khususnya untuk wilayah Surabaya. Dalam pengembangan smart city menggunakan e-governance ini tidak lain tidak bukan pemerintah kota surabaya khususnya dispendukcapil kota surabaya memberikan tujuan pelayanan publik yang lebih baik dan prima serta memberikan kemudahan dalam berinteraksi dengan masyarakat. Adanya pembaharuan sangat dibutuhkan yang dimaksudkan untuk memperbaiki bahkan meningkatkan kualitas, efisiensi dan efektivitas penyelenggaraan pelayanan publik. Melalui pembaharuan tersebut maka akan tercipta sistem, metode, serta teknologi yang dapat menurunkan biaya, mempersingkat waktu layanan, memangkas birokrasi. Penelitian ini bertujuan untuk mengetahui penerapan pelayanan e-klampid dalam mewujudkan good governance di kota Surabaya dan mengetahui faktor penghambat dan pendorong terhadap pelayanan aplikasi e-klampid secara online. metode penelitian yang diterapkan dalam penelitian ini adalah metode kualitatif. Hasil penelitian ini merujuk berdasarkan empat indikator good governance yaitu partisipasi masyarakat, transparansi, supremasi hukum, efektifitas dan efisiensi.
QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer. Keywords: service quality, public service, permit service
The Society 5.0 is a concept that defines that technology and humans will coexist to improve the quality of human life sustainably. Therefore, the development of information and communications technology (ICT) has had a drastic impact on society and industry. Digital transformation generates new values and is a pillar of industrial policy in many countries around the world. state this is something innovative applied in the city of Surabaya as something smart city concept. Smart City Surabaya realized by providing fast and efficient public services which are realized through the implementation of e-government. The implementation of e-government carried out by the City of Surabaya as a form of local government innovation in the form of Surabaya Single Window (SSW). Surabaya city to implement this SSW service in every Kelurahan. The analysis method used is descriptive qualitative by using secondary data. The analysis result shows that the use of technological innovation in the service process improves the effectiveness, efficiency, and openness of the service process, especially in the permission only needs 14-30 days.
Research related to inclusive education in regular schools is still minimal. This is a great opportunity for researchers to explore more deeply related to policy implementation on the object of study. There are indications that inclusive education in North Sumatra is not running optimally, therefore this research is increasingly interesting how the massive launching carried out in 2015 had an insignificant impact on the implementation of inclusive education. To analyze the mechanism for providing education for children with special needs in regular schools that provide inclusive education in North Sumatra. To analyze the role of SLB support as a companion to regular schools in providing inclusive education in North Sumatra Province. This type of research is descriptive. This study uses a qualitative approach that aims to describe and analyze phenomena related to public services in the implementation of inclusive education at regular schools in North Sumatra Province. The results of this research see that the decree issued as a form of responsiveness to Permendiknas no. 70 of 2009 is indeed a necessity, but the seriousness of the provincial government regarding a regulation is of course the issuance of derivative regulations or a response to regulations issued nationally related to inclusive education. This is what is not seen in North Sumatra Province. After the big declaration of inclusive education in 2015, there has not been any binding regulation on inclusive education in North Sumatra. However, in relation to inclusive education, the three schools designated as providers of Inclusive education for SMA / Ma level still run the rules and accept ABK in schools. The conclusion in this study is that the role of SLB organizers who accompany regular schools in providing inclusive education in North Sumatra Province has never been carried out. This is because communication between the North Sumatra Education Office, regular schools that provide inclusive education and special schools as support staff has never been carried out. Inclusive education services in regular schools in North Sumatra Province which implement the policy of inclusive education, reflected in Permendiknas No. 70 of 2009, are not running well. This can be seen from regulations at the provincial and district levels in North Sumatra which never existed as a translation of Permendikbud No. 70 of 2009 concerning Inclusive Education.
The quality of educational services is the most important part of the administration of the management of educational institutions, especially in madrasah which are religion-based institutions. This study aims to describe efforts to improve the quality of education services, and explore constraints to quality improvement and find a model for improving the quality of madrasah education by considering the relevance of national education policies. This study uses a descriptive qualitative method with a case study approach that chooses the object of the public tsanawiyah madrasah in Surabaya. The data was collected through interviews and FGDs as well as documents on student development. The results of the study can explain that the management of madrasah institutions since the implementation of the 2013 curriculum until now has not indicated an increase in the quality of aspects of education services, especially quality that can be measured from outcomes or graduation. Madrasah management must still be motivated by trying to raise awareness from those involved in management. Internal factors that become obstacles in fulfilling the SNP are (1) educational staff, (2) leadership support, (3) infrastructure, (4) availability of funds, and (5) understanding of the school community regarding the implementation of the SNP. While the external factors that are thought to be hindering the fulfillment of the SNP are (1) the geographical location of the school, (2) the carrying capacity of the community, and (3) the economic conditions of the surrounding community. The model for improving the quality of education services in madrasah is directed at service synergy, which integrates the school management administration system and the quality control cycle. With regard to this synergy, it is suggested that local governments issue regulations governing quality assurance in madrasah schools by involving the Office of Education and the Ministry of Religion which oversees the Madrasah system and curriculum to jointly develop measurable and sustainable indicators of improving the quality of Madrasah education services.
Pelayanan publik ialah bentuk kegiatan yang diupayakan untuk membantu keperluan pelayanan yang merujuk pada peraturan perundang-undangan bagi warga negara dan penduduk baik berupa jasa, barang, atau pelayanan administratif yang telah disediakan oleh pihak penyelenggara pelayanan publik. Pemerintah wajib melakukan pelayanan publik secara optimal yang berdasar pada undang undang nomor 25 tahun 2009 pasal 1 ayat 1 yang menjelaskan bahwa pelayanan publik ialah bentuk kegiatan yang dilakukan pemerintah untuk memenuhi hak-hak dasar warga negaranya, oleh sebab itu pemberian pelayanan publik dituntut harus dilaksanakan secara optimal. Upaya bentuk pelayanan publik yang diadakan oleh pemerintah salah satunya yaitu dalam bidang administrasi kependudukan.Mengenai pelayanan Dispendukcapil Kota Surabaya adalah bidang administrasi kependudukan. Sebagai instansi pemerintah yang bertugas memberikan segala pelayanan administrasi kependudukan khususnya untuk wilayah Surabaya. Dalam pengembangan smart city menggunakan e-governance ini tidak lain tidak bukan pemerintah kota surabaya khususnya dispendukcapil kota surabaya memberikan tujuan pelayanan publik yang lebih baik dan prima serta memberikan kemudahan dalam berinteraksi dengan masyarakat. Adanya pembaharuan sangat dibutuhkan yang dimaksudkan untuk memperbaiki bahkan meningkatkan kualitas, efisiensi dan efektivitas penyelenggaraan pelayanan publik. Melalui pembaharuan tersebut maka akan tercipta sistem, metode, serta teknologi yang dapat menurunkan biaya, mempersingkat waktu layanan, memangkas birokrasi. Penelitian ini bertujuan untuk mengetahui penerapan pelayanan e-klampid dalam mewujudkan good governance di kota Surabaya dan mengetahui faktor penghambat dan pendorong terhadap pelayanan aplikasi e-klampid secara online. metode penelitian yang diterapkan dalam penelitian ini adalah metode kualitatif. Hasil penelitian ini merujuk berdasarkan empat indikator good governance yaitu partisipasi masyarakat, transparansi, supremasi hukum, efektifitas dan efisiensi.
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