Pelayanan publik ialah bentuk kegiatan yang diupayakan untuk membantu keperluan pelayanan yang merujuk pada peraturan perundang-undangan bagi warga negara dan penduduk baik berupa jasa, barang, atau pelayanan administratif yang telah disediakan oleh pihak penyelenggara pelayanan publik. Pemerintah wajib melakukan pelayanan publik secara optimal yang berdasar pada undang undang nomor 25 tahun 2009 pasal 1 ayat 1 yang menjelaskan bahwa pelayanan publik ialah bentuk kegiatan yang dilakukan pemerintah untuk memenuhi hak-hak dasar warga negaranya, oleh sebab itu pemberian pelayanan publik dituntut harus dilaksanakan secara optimal. Upaya bentuk pelayanan publik yang diadakan oleh pemerintah salah satunya yaitu dalam bidang administrasi kependudukan.Mengenai pelayanan Dispendukcapil Kota Surabaya adalah bidang administrasi kependudukan. Sebagai instansi pemerintah yang bertugas memberikan segala pelayanan administrasi kependudukan khususnya untuk wilayah Surabaya. Dalam pengembangan smart city menggunakan e-governance ini tidak lain tidak bukan pemerintah kota surabaya khususnya dispendukcapil kota surabaya memberikan tujuan pelayanan publik yang lebih baik dan prima serta memberikan kemudahan dalam berinteraksi dengan masyarakat. Adanya pembaharuan sangat dibutuhkan yang dimaksudkan untuk memperbaiki bahkan meningkatkan kualitas, efisiensi dan efektivitas penyelenggaraan pelayanan publik. Melalui pembaharuan tersebut maka akan tercipta sistem, metode, serta teknologi yang dapat menurunkan biaya, mempersingkat waktu layanan, memangkas birokrasi. Penelitian ini bertujuan untuk mengetahui penerapan pelayanan e-klampid dalam mewujudkan good governance di kota Surabaya dan mengetahui faktor penghambat dan pendorong terhadap pelayanan aplikasi e-klampid secara online. metode penelitian yang diterapkan dalam penelitian ini adalah metode kualitatif. Hasil penelitian ini merujuk berdasarkan empat indikator good governance yaitu partisipasi masyarakat, transparansi, supremasi hukum, efektifitas dan efisiensi.
This current study is aimed at analyzing the policy which is made to improve the performance of the Police of the Republic of Indonesia in general and the Bali Regional Police in particular when serving the public, the model of formal policy which is expected to increase the income earned by those who are employed at the Operating Bureau of the Bali Regional Police, and the factors hampering the attempts made to improve the performance of the police of the Republic of Indonesia when serving the public in the Bali Regional Police. The study focuses on the policy issued to give remuneration and the performance of being prepared to serve the public. The study is also intended to evaluate to what extent the policy of giving remuneration can lead to the achievement of the goal and target already determined. One of the goals which are intended to be achieved is to improve the performance of the Police of the Republic of Indonesia when serving the public. The result of the study showed that the remuneration as the policy made for those who are employed at the Bali Regional Police in general and those who are employed at the Operating Bureau of the Bali Regional Police, in particular, did not significantly contribute to the services they gave to the public. The result of the study also showed that the Model Policy applied to give remuneration to those employed at the Operating Bureau of the Bali Regional Office Police could not satisfy what had been expected by the Bali Regional Police. The cause was that the value of the remuneration was not justly determined.
QUALITY OF LICENSING SERVICES IN THE ONE SINGLE ROOFING UNIT (UPTSA) SERVICES SURABAYA (Study of Trade Business License). The implementation of public facilities is the one of main function in the government implementation which is being obligation of government apparatus. One form of public service is giving permit service and also incorporate corporation in order to the corporate which has done get confession and legally from government. It is keep away from problem which can interrupt develop business in the other day. The aim from this observatory is to descript and how the SIUP allow service quality in UPTSA Surabaya city. In this thesis writing, use qualitative method where this observation use qualitative descriptive data. Based on observation from these research the concluding that quality of permit service that given by UPTSA officer Surabaya city to the people or the petitioner was good enough, however a success from UPTSA officer at present permit service, yet there the people or petitioner which is complain about facilities where was available and the time needed of service completion. More better if UPTSA officer can adding extra support facilities, such as increasing parking field and keep toilet clean. So with adding that facilities can obtained service which was given by UPTSA truly satisfied the people or petitor is so much better to see the regulations first to prevent longer in time or help the completed documents can be process immediately by UPTSA officer. Keywords: service quality, public service, permit service
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