Abstract:The aims of study are to examine and analyze the influence of situational leadership style and compensation on employee performance with job satisfaction as intervening variable. This research was conducted at PT Bank Rakyat Indonesia Denpasar Branch Office with population and sample of all employees working at PT Bank Rakyat Indonesia (Persero) Tbk Denpasar Branch Office, which are 64 people. All data obtained from the questioner distribution is feasible to be used, then analyzed using model of structural equation based on variance known as Partial Least Square (PLS) analysis.The result of the research shows that (1) situational leadership impact positive and significant effect on job satisfaction, (2) compensation impact positive and significant effect on job satisfaction, (3) job satisfaction has positive and significant effect to employee's performance, (4) situational leadership has positive and (6) situational leadership impact positive and significant effect on employee performance through job satisfaction, (7) compensation impact positive and significant effect on employee performance through job satisfaction. (5) Compensation have impact a negative effect on employee performance.The implication of this research is that situational leadership can be improved by paying attention to exemplary in order to increase employee performance. Compensation can be increased by paying attention to incentive to sacrifice to increase employee performance. Job satisfaction can be enhanced by paying attention to the superiority of employee's ability to improve employee performance last employee performance can be improved by taking into account the responsibility.
This study aims to examine the role of ethical behavior and entrepreneurial leadership in improving organizational performance. This research was conducted at the management of the Lembaga Perkreditan Desa (LPD) in Bali. Based on 2016 data, the number of LPDs in Bali was 1433 units, but 177 units were not operating, so 1256 units spread out in 9 districts/cities. Sampling is based on Slovin formula with 9% precision, so the number of LPDs sampled is 34 units. The determination of LPD samples in each district/city was carried out by stratified proportional random sampling. The research respondents were LPD administrators consisting of heads, secretaries, and treasurers in each LPD sample, so the number of respondents was 102 people. Data retrieval is done through interviews with respondents based on the prepared questionnaire. Furthermore, data processing is carried out with the SmartPLS 3.0 program. The results of the study found that
In Indonesia, particularly in Bali, these are a lot of Training Centers (LPK) in tourism sectors which grow and evolve rapidly, by selling trend working on Cruise ship and over seas such as in hotels and restaurants, it is the main attraction for prospective students to continue their education after they have completed their educations in vocational or high school. The purposes of this study are to describe the effect of the quality of academic services to the student’s satisfaction, the effect of price (education expenses) to the student’s satisfaction, the influence of the quality of academic services to the word of mouth, the effect of price (education expenses) on word of mouth, the influence of the student’s satisfaction on word of mouth, the effect of the quality of academic services to the word of mouth through the students’ satisfaction, the effect of price (education expenses). The data analysis technique in this quantitative research using statistical analysis (descriptive statistics and inferential statistics es) to the word of mouth through the student’s satisfaction.). This research is analyzed by SEM with its analysis instrument the program Partial Least Square (PLS). In this research, it was found that: the quality of academic services and prices (education expenses) have positive and significant impact on the students’ satisfaction; quality of academic services have a positive and significance impact on word of mouth where students’ satisfaction have a role as full mediation, price (education expenses) have a positive and significance impact on word of mouth where students’ satisfaction have a role as partial mediation, price (education expenses) and the students’ satisfaction have positive and significant effect on word of mouth, the quality of academic services have positive however there is non significance effect on word of mouth.
This study aims to measure the impact of service quality on word of mouth (WOM) and repurchase intention mediated by customer satisfaction. Design/methodology/approach: This cross-sectional study was conducted in all branches of Bank BPD Bali in Bali involving 91 Western Union customers at Bank BPD Bali as respondents. The research hypothesis was tested using a second order model processed by Structural Equation Modeling (SEM) analysis techniques with PLS software. Findings: Satisfaction has "tired" itself as a mediating buffer of quality of service to build loyalty or intention to buy back and word of mouth positive. The evidence shows, service quality has a positive and significant effect on word of mouth and repurchase intention, but satisfaction fails to mediate the effect of service quality on word of mouth and repurchase intention. Customer satisfaction does not affect word of mouth and repurchase intention Practical/implications: Service quality programs must be able to consider other effects besides satisfaction to build word of mouth and repurchase intention. Satisfaction is dynamic and difficult to maintain when competition is getting tougher.
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