Dry Port, a supply chain company, strives to bring its workers up to speed in the current VUCA world. The study explores the degree to which ambidexterity affects agility, which can impact organizational effectiveness. The structural equation model with multilevel simulation used to test the research hypothesis. The study indicates that ambidexterity is an influential factor to agility, and that ambidexterity is also an impactful factor to agility and organizational effectiveness. Furthermore, there is also evidence that the power of agility contributes to greater organizational effectiveness, and also that ambidexterity has an impact on organizational effectiveness through workforce agility. To achieve organizational effectiveness in dry port business, mobile devices and social network technology are functional enablers of ambidextrous activities that can allow staff to be agile in handling dry port business tasks.

The purpose of this study is to determine the impact of service quality and customer satisfaction on customer loyalty of the laundry service industry in Indonesia. The research methods used were quantitative, and analyzed using multiple linear regression methods. Data were obtained by distributing questionnaires to 100 respondents in Jakarta from February to March 2020. The selection of respondents used a purposive sampling technique, with the criteria of using laundry services in the past. Findings from this research revealed a significant positive effect of service quality toward customer satisfaction; and both service quality and customer satisfaction also have significant and positive effects towards customer loyalty in laundry services in Indonesia. From this research, it is expected that the entrepreneur in the laundry service industry would better understand the importance of service quality, customer satisfaction and its correlation to customer loyalty in order to improve firm sales performance.

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The research is aimed to understand the influence of social media in marketing on brand awareness, which in the end influences purchase intention in the fashion industry. It uses a qualitative approach to study the three variables, namely social media marketing, purchase intention, and brand awareness. In this research, the needed number of samples are 270 respondents and data are processed using SPSS to conduct validity, reliability, normality, classic assumption, single, and multiple linear regression. Results from SPSS are also used in the Sobel Test. Complemented with secondary data from literature studies, the hypothesis is tested. From the test, every hypothesis has significant positive influences. In conclusion, a brand can influence purchase intention significantly by utilizing social media marketing. This works by stimulating brand awareness to consumers to influence purchase intention.

Highly competitive and continuous business changes in telecommunication industry make organizational citizenship behavior (OCB) strategically important. This research aims to test the impact of transformational leadership of the direct supervisor on working motivation of the employees. Does supervisor's leadership capability impact on employees' work motivation more intrinsically or extrinsically? The study was conducted in an Indonesian telecommunication company which provides television cable and high-speed internet services for the high-rise building in Java and Sumatra. It involved 199 employees as the respondents. The collected data was analyzed with structural equation modelling approach. The statistical test has proved that transformational leadership has a positive impact on work motivation and organizational citizenship behavior. The motivation – both extrinsic motivation and intrinsic motivation, impacts on organizational citizenship behavior significantly. Although transformational does impact on organizational citizenship behavior both directly and indirectly, but the working motivation does not play a mediating role in the relationship between transformation leadership and organizational citizenship behavior.

Indonesia has a geographical, geological, hydrological, and demographic situation prone to disasters with a relatively high frequency, thus requiring systematic, integrated, and coordinated disaster management. The disasters that occurred until 2020 were dominated by hydro-meteorological natural disasters such as floods, landslides, hurricanes, droughts to forests, and land fires (BNPB, 2021). The purpose of this study is to identify innovation models for regional government services in disaster mitigation. This study uses a qualitative descriptive method with data collection techniques, namely literature studies, FGDs, and interviews with related disaster mitigation innovations at the research location. The field findings illustrate that the SDIS innovation implemented by Sleman Regency is among the best innovations in handling volcanic eruptions. This innovation has been initiated since 2016 and continues to be refined. In the city of Semarang, specifically for flood disasters, the Early Warning System tool was installed at several points as the best innovation in flood management. However, difficulties were installing it at certain points due to geographical contours that were impossible. Meanwhile, for Sumedang Regency, their innovation through the SITABAH application still needs further development to become the best innovation in landslide mitigation due to limitations in infrastructure and human resources. In addition, the application is still one-way. Of the three disaster mitigation innovation models, the SDIS innovation is an innovation that has been successfully implemented by the Regional Disaster Management Agency of Sleman Regency. Especially on the "My distance and Merapi" feature, which can be accessed online, this innovation model can be replicated in other areas.

The Indonesian National Army is an integral part of the Indonesia Archipelago. As the national component, the Army has the main task of maintaining the country's sovereignty and territorial integrity of the unitary state. Therefore it needs high-quality human resources. The aim of the research was examining the real motivational factors behind the positive attitude of The Indonesian Army Academic Staff. The study applied a Rasch Model method. The Rasch Model Analysis was used to examine the research variable based on its dimensions and indicators. The research results show that team-building development process has been successfully proven, based on the research results. The Rasch Model analysis also shows that team-spirit among The Indonesian National Army members is very solid. It is the most satisfactory factor that creates positive task-attitude among the army academic staff. At the same time, the promotion is the most challenging factor to agree with among them.

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