The purpose of this study is to determine the impact of service quality and customer satisfaction on customer loyalty of the laundry service industry in Indonesia. The research methods used were quantitative, and analyzed using multiple linear regression methods. Data were obtained by distributing questionnaires to 100 respondents in Jakarta from February to March 2020. The selection of respondents used a purposive sampling technique, with the criteria of using laundry services in the past. Findings from this research revealed a significant positive effect of service quality toward customer satisfaction; and both service quality and customer satisfaction also have significant and positive effects towards customer loyalty in laundry services in Indonesia. From this research, it is expected that the entrepreneur in the laundry service industry would better understand the importance of service quality, customer satisfaction and its correlation to customer loyalty in order to improve firm sales performance.
Purpose: This research aims to study whether there is a relationship between stock influencers and financial well-be- ing on stock market participation.
Design/methodology/approach: The research method used in this research is quantitative, with 184 respondents spread over six major islands in Indonesia. The data is processed with SmartPLS 3.0 software.
Findings: The study results show a positive and significant influence between stock influencers and financial well-be- ing on stock market participation mediated by intention to invest. However, the direct relationship between stock influencers and financial well-being to stock market participation was found to have no effect.
Research limitations/implications: This research contributes to the development of financial studies related to capital market participation in Indonesia which is still very limited. The government needs to pay attention to stock influencers and financial well-being, which can significantly impact stock market participation. Socialization and education programs can be carried out informally in collaboration with influencers and focus on increasing knowledge about stocks and managing personal and household finances.
Originality/value: This study adopts variables to capture new phenomena that occurred during the COVID-19 pandemic.
The stock market plays an important role in economic development. Although stock investment can provide a high rate of return, in reality, stock market participation is still a big challenge in many countries, including Indonesia. This study aims to explore the influence of financial literacy and the hassle factors on the intention to invest and stock market participation. From the survey, valid feedback was obtained from 401 respondents, with domiciles spread across all major islands in Indonesia, including Java, Kalimantan, Riau, Maluku & Papua, Nusa Tenggara & Bali, Sulawesi, and Sumatra. The research method used in this study is a quantitative method with a 5-point Likert scale measurement. The data is processed using SmartPLS 3.0. The study's results found a positive and significant influence between financial literacy on intention to invest and stock market participation. Meanwhile, the hassle factor was found to have a negative and significant effect on the intention to invest, but there was no effect on stock market participation. Finally, the relationship between the intention to invest and stock market participation was found to have a positive and significant effect.
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