“…Employees in the public sector should be service-oriented, not profit-driven, and really involved. They should be motivated by the inherent benefits and rewards of their employment (Abidin et al, 2020;Rafsanjani et al, 2019;Valor-Segura et al, 2020) As a result, government agencies must deliver high-quality services to build exceptional teams that promote efficiency, effectiveness, quality, and accountability (Andersen et al, 2016;Tajeddini, 2011;van Helden & Reichard, 2013;Wynen et al, 2016). Furthermore, government engagement is inextricably linked to public-benefit programs, ensuring that successful government service implementation will continue (Hariguna et al, 2021).…”