Objective: Patient satisfaction against the quality of dental health serviceswas a comparison between the perception of care received by expectation before getting treatment. The Research was conducted at Tenriawaru General Hospital in Bone Regency based on the five dimensions of service quality, they were the assurance, empathy, responsiveness, physical appearance and medical services by using Likert scale. Material and Methods:The study was descriptive with a sample of 65 people. The research subjects were all visitors (patient) Dental Polyclinic of Tenriawaru General Hospital in Bone Regency.Results: Showed patient satisfaction on dimensions of assurance 84.6% falling into the category satisfied. On the dimensions of empathy showed 81.5% of patients satisfied. On the dimensions of responsiveness showed 36.9% of patients satisfied. On the dimensions of physical appearance showed 84.6% of patients satisfied. On the dimensions of medical services showed 72.3% of patients satisfied. Conclusion: Patients satisfied against the quality of dental health services at Tenriawaru General Hospital in Bone Regency.

Objective: To verify user satisfaction with oral public health services in different treatment dimensions and relate them to demographic conditions. Material and Methods: This study using pilot pathfinder design, conducted in Bantaeng Regency in January 2018. The sample consisted of 114 participants. Data were collected using structured questionnaires, which have been designed according to this survey which has eighteen questions corresponding to the object, with response patterns: satisfied, more or less and dissatisfied. Questions about satisfaction with services are grouped into five domains-'physical structure', 'relationships and communication', 'information and support', 'health care' and 'service organization'. Satisfaction was analyzed by using Chisquare test. Significance level set at 5%. Results: In dental and oral health centers in Bantaeng District the physical structure dimension showed the highest level of satisfaction, while the dimensions of dental and oral health care showed the lowest satisfaction. Conclusion: Communities in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency are mostly satisfied with dental and oral health services based on health service dimensions. On the physical structure dimension shows the highest level of satisfaction, whereas the dimension of dental and oral health care shows the lowest satisfaction.

Introduction: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.Method: This research used pilot pathfinder survey, which was done on February 23 rd -25 th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients' satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted. Result:The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients' satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients' satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people's satisfaction. Conclusion:A good service quality believes would affect the people's satisfaction which generally affects people's decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

Objective: To determine relationship between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural districts represented by Patalassang subdistrict in Gowa subdistrict. Material and Methods: This was pilot pathfinder survey, conducted in Gowa District in April 2018 with 420 subjects. Data were collected using a CoHRE questionnaire. Information regarding gender, age and location (rural and urban), transportation (public and private), toothache in past one year, dental treatment in past one year, dental treatment frequency (regular and irregular), smoking, alcohol consumption, routine activity, drugs intake, oral problems, driving car, distance to health facility (near and far) were collected. The number of teeth was dichotomized to less than 20 and 20 or more. Data were analyzed using Chi-square test and the level of significance was set at 5%. Results: In the urban area there was an association between routine activities with dental health conditions (p=0.002). There is no significant association between distance or access to health care facility with dental condition in adult society in urban area (p>0.05). In rural area there is a significant association between distance or access to health care facility with dental condition (p=0.046). Conclusion: There is an association between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural disparities represented by Patalassang subdistrict in Gowa district.

Abstract--Patient

ABSTRACT

Objective: To know the difference of patient satisfaction to dental service based on gender and age in urban and rural area of Gowa regency of South Sulawesi, Indonesia. Material and Methods: This study used pilot pathfinder survey design, conducted in Gowa regency in April 2018. The sample consisted of 420 participants. Data were collected using a satisfaction III questionnaire that has been designed in accordance with a survey of fifty-one questions. Questionnaires are divided into seven subscales: General Satisfaction, Technical Quality, Interpersonal Aspect, Communication, Financial Aspect, Time Spent with Doctors, Access / Availability / Convenience. The level of satisfaction was analyzed using t independent test. The level of significance was set at 5%. Results: In dental and oral health services in urban areas there was a significant difference of satisfaction level between males and females group >35 years and in rural area there was difference of satisfaction level significant between mals and females based on communication aspect in age group ≤35 years and there is no significant difference of satisfaction level between urban and rural area. Conclusion: There is difference of satisfaction level between males and females based on technical and communication quality aspect and there is no difference of level of satisfaction between urban and rural area.

To know the level of patient satisfaction with dental healthcare services in Bantaeng, Indonesia. Material and Methods: This pilot pathfinder survey was conducted at Dental and Oral Health Services in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency of South Sulawesi Indonesia. The Short-Form Patient Satisfaction Questionnaire (PSQ-18) scaled was used and it consists of 18 questions and seven subscales. The t-test and ANOVA were used with a significance level set at 5% (p<0.05). Results: The female participation (72.8%) was greater than the male (27.2). Regarding age, 74.6% were <40 years, 21.1% were between 40-60 years old and 4.4% were over 60 years old. On the subscale of technical quality, there was significant value in the age variable (p=0.45), education level (p=0.031), job (p=0.026), waiting time (p=0.46), distance to dentist=0.026), and location (p=0.007). There were significant values on the interpersonal aspect subscale that were present at age (p=0.016), education level (p=0.038), and occupation (p=0.007). The highest satisfaction score was found on the technical quality subscale (13.04 ± 1.75) and the lowest satisfaction score was seen on the general satisfaction subscale (4.11 ± 1.75). There was a significant difference between the value of patient satisfaction with age, education, and occupation. Conclusion: Patients from the District Bantaeng and Pa'jukukang Bantaeng regency of South Sulawesi were more satisfied with the service provided. The highest satisfaction score was found on the technical quality subscale and the lowest satisfaction score was found in the general satisfaction subscale.