Evaluation of Patient Satisfaction on Quality of Public Dental Health Service from Different Dimensions in Indonesia

Samad, Rasmidar; Akbar, Fuad Husain; Pasiga, Burhanuddin Daeng; Pratiwi, Rini; Anwar, Ayub Irmadani; Djamaluddin, Nursyamsi; Afiyah, Nurul

doi:10.4034/pboci.2018.181.49

Cited by 11 publications

(17 citation statements)

References 12 publications

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“…Women pay more attention to their appearance, while men do not heed it. In addition women are more sensitive to emotion and empathy while men are more likely to care about better physical environment and quicker and more flexible response than women [12][13][14][15][16][17].…”

Section: Discussionmentioning

confidence: 99%

Relationship Between Health Service Access to Dental Conditions in Urban and Rural Areas in Indonesia

Akbar

Pasinringi

Awang³

2019

Pesqui. bras. odontopediatria clín. integr.

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Objective: To determine relationship between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural districts represented by Patalassang subdistrict in Gowa subdistrict. Material and Methods: This was pilot pathfinder survey, conducted in Gowa District in April 2018 with 420 subjects. Data were collected using a CoHRE questionnaire. Information regarding gender, age and location (rural and urban), transportation (public and private), toothache in past one year, dental treatment in past one year, dental treatment frequency (regular and irregular), smoking, alcohol consumption, routine activity, drugs intake, oral problems, driving car, distance to health facility (near and far) were collected. The number of teeth was dichotomized to less than 20 and 20 or more. Data were analyzed using Chi-square test and the level of significance was set at 5%. Results: In the urban area there was an association between routine activities with dental health conditions (p=0.002). There is no significant association between distance or access to health care facility with dental condition in adult society in urban area (p>0.05). In rural area there is a significant association between distance or access to health care facility with dental condition (p=0.046). Conclusion: There is an association between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural disparities represented by Patalassang subdistrict in Gowa district.

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Section: Discussionmentioning

confidence: 99%

Relationship Between Health Service Access to Dental Conditions in Urban and Rural Areas in Indonesia

Akbar

Pasinringi

Awang³

2019

Pesqui. bras. odontopediatria clín. integr.

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“…On the other hand, it should be pointed out that, in addition to its verifiable dimension quality, it is the first factor by which users can perceive the materialization of the service received. However, for Samad, Akbar, Pasiga, Pratiwi, Anwar, Djamaluddin and Afiyah (2018) in their study it is concluded that tangibility is the dimension with the highest level of satisfaction having a positive correlation between tangibility and quality of care and on the other hand the dimension of dental health care shows the lowest satisfaction.…”

Section: Discussionmentioning

confidence: 93%

Quality of Care and Loyalty of External Users in Peruvian Ophthalmological Centers

et al. 2020

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The objective of the study is to determine the relationship between quality of care and the loyalty of external users in a private ophthalmic center in Lima, Peru. The method used was a descriptive, cross-correlational, quantitative approach with non-experimental design. The population consisted of 210 external users who received therapies for at least 1 month in an ophthalmologic center located in Lima, Peru; the sample (statistically calculated) consisted of 137 users randomly selected, who responded to a series of reagents through a survey. A questionnaire was used to measure quality of care through SERVPERF model, while loyalty was measured through reagents developed by the authors, based on the scientific theory of Alcaide. Spearman's Rho determined that there is a moderate positive relationship between the quality of care and loyalty (sig. < 0.05; r = 0.594). Likewise, it is determined that there is a positive correlation between the dimensions of tangibility, empathy, responsiveness, security and reliability with the loyalty variable, since the sig. were < 0.05 and the values of r = 0.497, 0.381, 0.342, 0.109 and 0.452, respectively were obtained. Not enough statistical evidence was obtained to find a relationship between the loyalty variable and the security dimension, since a sig. value > 0.05 was obtained. The results found are related to those found by previous authors in other contexts. Finally, we recommend other researchers to carry out similar research internationally, in order to increase the literature on the variables of loyalty and quality of service and generate discusion.

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“…In addition, another research showed that women visit more providers of dental and oral health services because more attention to the aesthetic and clean teeth and mouth. Women pay more attention to their appearance, while men do not heed it other than that women are more sensitive to emotion and empathy while men are more likely to care about better physical environment and faster and more flexible responses than women [17][18][19][20].…”

Section: Resultsmentioning

confidence: 99%

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

Akbar

Ayuandyka

2018

Pesqui. bras. odontopediatria clín. integr.

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Objective: To know the difference of patient satisfaction to dental service based on gender and age in urban and rural area of Gowa regency of South Sulawesi, Indonesia. Material and Methods: This study used pilot pathfinder survey design, conducted in Gowa regency in April 2018. The sample consisted of 420 participants. Data were collected using a satisfaction III questionnaire that has been designed in accordance with a survey of fifty-one questions. Questionnaires are divided into seven subscales: General Satisfaction, Technical Quality, Interpersonal Aspect, Communication, Financial Aspect, Time Spent with Doctors, Access / Availability / Convenience. The level of satisfaction was analyzed using t independent test. The level of significance was set at 5%. Results: In dental and oral health services in urban areas there was a significant difference of satisfaction level between males and females group >35 years and in rural area there was difference of satisfaction level significant between mals and females based on communication aspect in age group ≤35 years and there is no significant difference of satisfaction level between urban and rural area. Conclusion: There is difference of satisfaction level between males and females based on technical and communication quality aspect and there is no difference of level of satisfaction between urban and rural area.

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Evaluation of Patient Satisfaction on Quality of Public Dental Health Service from Different Dimensions in Indonesia

Cited by 11 publications

References 12 publications

Relationship Between Health Service Access to Dental Conditions in Urban and Rural Areas in Indonesia

Relationship Between Health Service Access to Dental Conditions in Urban and Rural Areas in Indonesia

Quality of Care and Loyalty of External Users in Peruvian Ophthalmological Centers

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

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