Patient Satisfaction on Health Service Center In Urban and Rural Area

Pesqui. bras. odontopediatria clín. integr.

Pasinringi

Awang³

2019

Self Cite

Objective: To determine relationship between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural districts represented by Patalassang subdistrict in Gowa subdistrict. Material and Methods: This was pilot pathfinder survey, conducted in Gowa District in April 2018 with 420 subjects. Data were collected using a CoHRE questionnaire. Information regarding gender, age and location (rural and urban), transportation (public and private), toothache in past one year, dental treatment in past one year, dental treatment frequency (regular and irregular), smoking, alcohol consumption, routine activity, drugs intake, oral problems, driving car, distance to health facility (near and far) were collected. The number of teeth was dichotomized to less than 20 and 20 or more. Data were analyzed using Chi-square test and the level of significance was set at 5%. Results: In the urban area there was an association between routine activities with dental health conditions (p=0.002). There is no significant association between distance or access to health care facility with dental condition in adult society in urban area (p>0.05). In rural area there is a significant association between distance or access to health care facility with dental condition (p=0.046). Conclusion: There is an association between access to dental health services with dental health conditions of adult communities in urban areas represented by Somba Opu and rural disparities represented by Patalassang subdistrict in Gowa district.

Section: Discussionmentioning

confidence: 99%

Relationship Between Health Service Access to Dental Conditions in Urban and Rural Areas in Indonesia

Pesqui. bras. odontopediatria clín. integr.

Pasinringi

Awang³

2019

Self Cite

“…And the level of satisfaction in urban areas is higher than in rural areas. In urban and rural areas, urban respondents are more satisfied with services than respondents in rural areas [30,31]. Some literature has made it clear that location including distance is a very important factor; especially longer distances such as rural areas can inhibit respondents for health care and ultimately reduce their satisfaction levels.…”

Section: Resultsmentioning

confidence: 99%

“…In addition, this survey is similar to previous research indicating that people in urban areas have better accessibility than others thus delaying their treatment. Access to health care facilities appears to be less on urban issues than in rural areas, although travel expenditures tend to increase rapidly from a small village to a big city [29][30][31][32][33][34].…”

Section: Resultsmentioning

confidence: 99%

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

Pesqui. bras. odontopediatria clín. integr.

Ayuandyka

2018

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Objective: To know the difference of patient satisfaction to dental service based on gender and age in urban and rural area of Gowa regency of South Sulawesi, Indonesia. Material and Methods: This study used pilot pathfinder survey design, conducted in Gowa regency in April 2018. The sample consisted of 420 participants. Data were collected using a satisfaction III questionnaire that has been designed in accordance with a survey of fifty-one questions. Questionnaires are divided into seven subscales: General Satisfaction, Technical Quality, Interpersonal Aspect, Communication, Financial Aspect, Time Spent with Doctors, Access / Availability / Convenience. The level of satisfaction was analyzed using t independent test. The level of significance was set at 5%. Results: In dental and oral health services in urban areas there was a significant difference of satisfaction level between males and females group >35 years and in rural area there was difference of satisfaction level significant between mals and females based on communication aspect in age group ≤35 years and there is no significant difference of satisfaction level between urban and rural area. Conclusion: There is difference of satisfaction level between males and females based on technical and communication quality aspect and there is no difference of level of satisfaction between urban and rural area.

“…Rural patients were generally more satisfied with health services than urban and suburban populations. It can be explained that urban residents have the possibility to choose professional care from health care providers [4,[19][20][21][22][23][24][25][26].…”

Section: Discussionmentioning

confidence: 99%

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Pesqui. Bras. Odontopediatria Clín. Integr.

Pasinringi

Awang

2020

Self Cite

To know the level of patient satisfaction with dental healthcare services in Bantaeng, Indonesia. Material and Methods: This pilot pathfinder survey was conducted at Dental and Oral Health Services in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency of South Sulawesi Indonesia. The Short-Form Patient Satisfaction Questionnaire (PSQ-18) scaled was used and it consists of 18 questions and seven subscales. The t-test and ANOVA were used with a significance level set at 5% (p<0.05). Results: The female participation (72.8%) was greater than the male (27.2). Regarding age, 74.6% were <40 years, 21.1% were between 40-60 years old and 4.4% were over 60 years old. On the subscale of technical quality, there was significant value in the age variable (p=0.45), education level (p=0.031), job (p=0.026), waiting time (p=0.46), distance to dentist=0.026), and location (p=0.007). There were significant values on the interpersonal aspect subscale that were present at age (p=0.016), education level (p=0.038), and occupation (p=0.007). The highest satisfaction score was found on the technical quality subscale (13.04 ± 1.75) and the lowest satisfaction score was seen on the general satisfaction subscale (4.11 ± 1.75). There was a significant difference between the value of patient satisfaction with age, education, and occupation. Conclusion: Patients from the District Bantaeng and Pa'jukukang Bantaeng regency of South Sulawesi were more satisfied with the service provided. The highest satisfaction score was found on the technical quality subscale and the lowest satisfaction score was found in the general satisfaction subscale.