Patient Satisfaction Level with Health Care Quality at Dental Hospital of Hasanuddin University

Akbar, Fuad Husain; Pasiga, Burhanuddin Daeng

doi:10.2991/icaaip-17.2018.59

Cited by 9 publications

(12 citation statements)

References 6 publications

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“…The relationship between the patient and the dentist, the qualifications of the doctor, the conditions of treatment and its accessibility shape the patient's perception of the quality of dental care [9].…”

Section: Resultsmentioning

confidence: 99%

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Krut

Horachuk

2021

Wiad Lek

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The aim: To determine the level of patients' satisfaction with the received dental care in regional dental clinic and to make proposals for improving the quality of dental care based on the survey results. Materials and methods: 221 copies of the questionnaires completed by the respondents; sociological method (questionnaire), medical-statistical, analysis and bibliosemantic methods were used. Results: Patients expressed high satisfaction with the quality of dental care according to the criteria of geographical accessibility (4.28 ± 0.05 points), the conditions in the doctor's office (4.63 ± 0.04 points), safety of dental interventions (4.54 ± 0.04 points) and their effectiveness (4.58 ± 0.04 points), the attitude of the doctor to the patient (4.75 ± 0.03 points), the clarity of information for the patient (4.52 ± 0.04 points). However, the satisfaction of patients with the cost of dental services was only 3.76 ± 0.05 points. Conclusions: Patients' satisfaction with the financial accessibility of dental care was found to be lower compared to satisfaction with other healthcare quality components. This information can be used to make management decisions on revising the coverage of the cost of dental services from the state budget and other sources of funding.

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Section: Resultsmentioning

confidence: 99%

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Krut

Horachuk

2021

Wiad Lek

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“…In addition, the study also revealed that infrastructure has significantly correlated to patient satisfaction. Women want better care, more privacy during visit hours, and less pain [21,[24][25][26].…”

Section: Resultsmentioning

confidence: 99%

“…Communication errors between the service provider and the patient may result in a medical error affecting the patient's condition. The communication-centered approach between the service provider and the patient is considered a good strategy in creating relationships with patients, and is considered a key to improving the quality of health care [25,27,28].…”

Section: Resultsmentioning

confidence: 99%

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

Akbar

Ayuandyka

2018

Pesqui. bras. odontopediatria clín. integr.

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Objective: To know the difference of patient satisfaction to dental service based on gender and age in urban and rural area of Gowa regency of South Sulawesi, Indonesia. Material and Methods: This study used pilot pathfinder survey design, conducted in Gowa regency in April 2018. The sample consisted of 420 participants. Data were collected using a satisfaction III questionnaire that has been designed in accordance with a survey of fifty-one questions. Questionnaires are divided into seven subscales: General Satisfaction, Technical Quality, Interpersonal Aspect, Communication, Financial Aspect, Time Spent with Doctors, Access / Availability / Convenience. The level of satisfaction was analyzed using t independent test. The level of significance was set at 5%. Results: In dental and oral health services in urban areas there was a significant difference of satisfaction level between males and females group >35 years and in rural area there was difference of satisfaction level significant between mals and females based on communication aspect in age group ≤35 years and there is no significant difference of satisfaction level between urban and rural area. Conclusion: There is difference of satisfaction level between males and females based on technical and communication quality aspect and there is no difference of level of satisfaction between urban and rural area.

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“…Rural patients were generally more satisfied with health services than urban and suburban populations. It can be explained that urban residents have the possibility to choose professional care from health care providers [4,[19][20][21][22][23][24][25][26].…”

Section: Discussionmentioning

confidence: 99%

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

Akbar

Pasinringi

Awang

2020

Pesqui. Bras. Odontopediatria Clín. Integr.

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To know the level of patient satisfaction with dental healthcare services in Bantaeng, Indonesia. Material and Methods: This pilot pathfinder survey was conducted at Dental and Oral Health Services in Bantaeng and Pa'jukukang Sub-districts of Bantaeng Regency of South Sulawesi Indonesia. The Short-Form Patient Satisfaction Questionnaire (PSQ-18) scaled was used and it consists of 18 questions and seven subscales. The t-test and ANOVA were used with a significance level set at 5% (p<0.05). Results: The female participation (72.8%) was greater than the male (27.2). Regarding age, 74.6% were <40 years, 21.1% were between 40-60 years old and 4.4% were over 60 years old. On the subscale of technical quality, there was significant value in the age variable (p=0.45), education level (p=0.031), job (p=0.026), waiting time (p=0.46), distance to dentist=0.026), and location (p=0.007). There were significant values on the interpersonal aspect subscale that were present at age (p=0.016), education level (p=0.038), and occupation (p=0.007). The highest satisfaction score was found on the technical quality subscale (13.04 ± 1.75) and the lowest satisfaction score was seen on the general satisfaction subscale (4.11 ± 1.75). There was a significant difference between the value of patient satisfaction with age, education, and occupation. Conclusion: Patients from the District Bantaeng and Pa'jukukang Bantaeng regency of South Sulawesi were more satisfied with the service provided. The highest satisfaction score was found on the technical quality subscale and the lowest satisfaction score was found in the general satisfaction subscale.

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Patient Satisfaction Level with Health Care Quality at Dental Hospital of Hasanuddin University

Abstract: Abstract--Patient

Cited by 9 publications

References 6 publications

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

Assessment of Patient Satisfaction Level to Dental Health Care Services in Indonesia

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