Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Krut, А. G.; Horachuk, V. V.

doi:10.36740/wlek202103220

Cited by 2 publications

(1 citation statement)

References 8 publications

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“…Results of a survey showed that, when compared to participants who felt their oral health was good, those who rated their oral health as poor found the high cost of dental care to be the most discouraging issue (P = 0.05) [8]. Results of another survey concluded that, compared to other aspects of healthcare quality, patients' satisfaction with the financial accessibility of dental care was shown to be lower [30].…”

Section: Costmentioning

confidence: 99%

Patient Satisfaction With Dental Services

Al Ghanem,

AlGhanem,

AlFaraj

et al. 2023

Cureus

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Patient satisfaction is an integral aspect of healthcare quality assessment, and it plays a crucial role in evaluating the effectiveness of healthcare services. This systematic review investigates patient satisfaction with dental services provided by public dental hospitals in rural and remote areas of Saudi Arabia. The study conducted a systematic review following the Preferred Reporting Items for Systematic Reviews and Metaanalysis (PRISMA) standards. It involved a comprehensive search across multiple databases, including Medline, Cochrane, Embase, and CINAHL, with tailored search strategies for each database using MeSH terms and keywords. To ensure inclusivity, the search covered publications in both English and Arabic and included Google Scholar for gray literature. Inclusion criteria focused on empirical studies conducted in rural and remote public hospitals in Saudi Arabia, published between 2013 and January 2023, assessing patient satisfaction in oral or dental care for adult patients. Data screening and extraction followed a rigorous two-step process, and a narrative synthesis was used to analyze and summarize the findings. The findings reveal a complex landscape of patient satisfaction in these settings, with varying levels of contentment reported. While more than 50% of patients expressed satisfaction with the quality of dental care, significant challenges related to accessibility were evident. Patients residing in remote and rural areas often had to travel long distances to access dental clinics, resulting in dissatisfaction. Demographic factors, particularly education and age, were identified as significant influencers of patient satisfaction, with more educated individuals tending to be less satisfied. This study emphasizes the importance of continuous monitoring of patient satisfaction to enhance service delivery, particularly in public dental clinics serving remote and rural areas. Addressing issues related to access, availability, clinical quality, and effective communication is vital for improving patient satisfaction in these healthcare settings. The study concludes with recommendations for policymakers, including the development of quality assurance policies, cost mitigation strategies, and targeted interventions to address demographic disparities and enhance patient satisfaction with dental care services.

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Section: Costmentioning

confidence: 99%

Patient Satisfaction With Dental Services

Al Ghanem,

AlGhanem,

AlFaraj

et al. 2023

Cureus

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Evaluation of the Patients’ Satisfaction With Private Dental Clinics Services: A Questionnaire-Based Study

et al. 2022

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The aim: To evaluate patient satisfaction with dental care services at Iraqi private dental units Materials and methods: Online questionnaires were sent to 1600 Iraqi people. The questionnaires were composed of four sections: the first section was involved with gathering the demographic information of the participants, and the remaining three sections consisted of twenty-one questions to evaluate the responders’ satisfaction with regard to the dentist, treatment, and the dental clinic. Results: The final total of responses was 427 after using the inclusion and exclusion criteria. The distribution of the participants according to the obtained demographic data was as follows: (male 45.4% and female 54.6%), (above 40y 41.7% and less or equal to 40y 58.3%), (employed 52.9% and not employed 47.1%), (postgraduate 29.3%, college graduate 55.7%, and undergraduate 15%), and (enough and exceeding income 4.9%, enough income 51.8%, and less than enough income 43.3%). Only the educational level and the income level appeared to have an effect on the degree of patient satisfaction. Most of the participants complained about the high treatment fees and the long wait in the clinic before receiving treatment. Conclusions: The current study is the first conducted in Iraq to assess dental patient satisfaction. The satisfaction levels differed among the participants, which indicates the need to benefit from the evaluation of patients to improve the quality of treatment service in dental clinics. Future research should be conducted to precisely identify the factors that lead to increased satisfaction of dental patients with their treatment experiences.

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Patients' Satisfaction With Dental Care (On the Results of Sociological Research)

Cited by 2 publications

References 8 publications

Patient Satisfaction With Dental Services

Patient Satisfaction With Dental Services

Evaluation of the Patients’ Satisfaction With Private Dental Clinics Services: A Questionnaire-Based Study

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