The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content. This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden.

This paper is on the relevance and application of the Business Environmental and Social Responsibility (BESR) concept in the hotel sector. In this paper, the literature is reviewed and analyzed to establish the connection between tourism and the physical and social environments. The review shows an inevitable link between tourism activities with both environments. This and the strong tourism growth in the past, implies that tourism has far-reaching negative impacts that must be mitigated, not only for the good of the physical and social environments, but also for the sustainability of the industry itself.However, the review also indicates that past misconceptions about tourism as an environmentally benign industry has led to a slow integration of responsible environmental and social considerations into tourism planning and development. It was not until the late 1980s that the industry began to address the issue and acknowledged the importance of sustainable tourism as the industry's new direction. The lack of consensus on a single comprehensive meaning of sustainable tourism further compounded the complexity of operationalizing the concept. The proposition of alternative tourism as the answer for all tourism ills between the late 1980s and early 1990s, was later found to be flawed. This instigated the need for a new way of thinking that takes into consideration the fragmented nature of the industry. In other words, sustainable tourism requires

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This article aims to examine the structural relationship between website brand, personal value, shopping experience, perceived risk and purchase intention from travel websites. Built upon the theory of consumers' perceived risk, a theoretical model was proposed and a questionnaire was developed. The fieldwork utilized responses from 409 participants who purchased travel items from websites of Malaysian travel companies. Partial least square (PLS) path modelling approach, a variance-based structural equation modelling (VB-SEM), was used to assess the overall goodness-offit tests, measurement and structural model. The results highlight different aspects related to the effectiveness and attractiveness of travel companies' websites. Its unique finding highlights the importance of personal value as a user characteristic factor that can strongly affect online purchase intention. In addition, by combining user characteristics and website characteristic and examining them in a single model, this study provides a clear multidimensional picture of causal relationship between latent constructs in an online travel purchase context. Theoretical and practical implications of study results are discussed and suggestions for future research are provided.

The accuracy of the Content should not be relied upon and should be independently verified with primary sources of information. Taylor and Francis shall not be liable for any losses, actions, claims, proceedings, demands, costs, expenses, damages, and other liabilities whatsoever or howsoever caused arising directly or indirectly in connection with, in relation to or arising out of the use of the Content. This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. Terms &

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The linking of tourism businesses and their environmental impacts may be obscured by tourism's image as a 'soft' industry. This may explain why there are few studies of the drivers and barriers involved in corporate environmentalism, particularly within the context of developing countries where tourism is often a major foreign exchange earner. This paper narrows this gap by providing evidence about the drivers of and the barriers to corporate environmentalism in the hotel sector of Penang, Malaysia. Using qualitative data obtained via elite interviewing, document analysis and personal observation, the paper discusses the theoretical drivers of and barriers to corporate environmentalism in the study context. The findings indicate that without the introduction of more and stronger drivers, and without understanding and addressing the underlying barriers, instilling a sense of environmental responsibility in the hotel sector in Malaysia, as in other developing countries, may prove daunting.