Socio-Environmentally Responsible Hotel Business: Do Tourists to Penang Island, Malaysia Care?

Kasım, Azılah

doi:10.1300/j150v11n04_02

Cited by 104 publications

(77 citation statements)

References 2 publications

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“…According to Alexander (2002), by the efficient use of water, energy and materials, the green hotel can reduce cost and liabilities, receive higher returns with low-risk investments and expand profits. By relating with socio-economy elements, Kasim (2004) explains the operation of a green hotel should be in an accountable approach towards employees, society, local culture and environment, while from a business view, it is related to decisionmaking and green thinking. Wolff (2008) and Heisterkamp (2009) agree that consumers expect more by green hotels need to be more socially and environmentally responsible.…”

Section: Literature Reviewmentioning

confidence: 99%

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

Yusnita¹,

Ibrahim²,

Awang³

2016

International Conference on Hospitality &Amp; Tourism Management

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Tourism is currently one of the largest sectors in the world and has contributed to world economic growth. Malaysia, in recent times, has become one of the most visited countries in Southeast Asia. An increase of tourist arrivals (from both domestic and international visitors) has caused an increase in the number of accommodation that is available each year, and places the hotel industry as one of the most popular segments in the tourism industry. Since environmental awareness has been increasing across the world, a green image is seen to be an important aspect to be explored in the hotel industry in current times. Thus, the aim of this study is to examine the influence of a green image towards customer satisfaction and customer loyalty among a hotel's guests in the Malaysian hotel industry.

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Section: Literature Reviewmentioning

confidence: 99%

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

Yusnita¹,

Ibrahim²,

Awang³

2016

International Conference on Hospitality &Amp; Tourism Management

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“…O propósito do processo supramencionado é levar à aceitação e reconhecimento pelos empreendedores, para a busca voluntária pela certificação, e pelo mercado, para que a certificação seja tomada como um símbolo de qualidade que influencie no comportamento de compra (FONT, 2002 Apesar da existência de fundamentos balizadores que orientam os processos de certificação, no turismo, observa-se uma falta de métodos, bem como inconsistência de critérios padronizados e certificadores independentes, que assegurem que estes não são apenas greenwashing (FONT, 2002;KASIM, 2004). Há mais de 100 certificações verdes para turismo e hospitalidade, muitas das quais se sobrepõem em alguns quesitos.…”

Section: Certificações Verdesunclassified

“…Há mais de 100 certificações verdes para turismo e hospitalidade, muitas das quais se sobrepõem em alguns quesitos. Várias iniciativas surgiram, com diferentes qualidades, critérios, conteúdos e escopo, causando tanta confusão que alguns consumidores preferem ignorá-los (FONT, 2002;LUBBERT, 2001;KASIM, 2004). Diante dos problemas gerados por essa profusão de declarações verdes e da necessidade de reconhecimento por parte de empreendedores e clientes, os programas de certificação em turismo devem empenhar-se no cumprimento dos passos do processo de certificação e oferecer garantias ao público da verificação independente dos selos (D'SOUZA, 2004;FONT, 2002;MUSKA, 1998).…”

Section: Certificações Verdesunclassified

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Adoção da certificação leed em meios de hospedagem: esverdeando a hotelaria?

et al. 2012

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A pesquisa objetivou analisar o processo de adoção da certificação "Leadership in Energy and Environmental Design" (LEED) a partir dos estabelecimentos do setor hoteleiro que já a adotaram. Para sua concretização procedeu-se uma pesquisa bibliográfica, coleta de dados secundários em sites institucionais, periódicos e material documental, bem como de dados primários por meio de entrevistas semiestruturadas. Foram 21 entrevistados, sendo 02 do Green Building Council Brasil e 19 de meios de hospedagem (31% dos certificados). A análise deu-se por meio da análise de conteúdo com auxílio do software ATLAS.ti. Os resultados permitiram identificar a cronologia dos processos de certificação e o perfil das categorias hoteleiras que adotam o programa LEED. Além disso, as entrevistas possibilitaram a discussão das motivações iniciais de busca pela certificação, bem como as vantagens e os entraves percebidos quanto à sua adoção.

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“…This is because consumers often perceive several green or eco-friendly products and services as expensive and unattractive, especially when compared to similar non-green products and services ( Johri and Sahasakmontri, 1998 ;Lubieniechi, 2002 ). Further, consumers appear to be price sensitive when buying green products and services ( Mandese, 1991 ), and are generally unwilling to pay a premium for such items ( Wasik, 1992 ;Manaktola and Jauhari, 2007 ;Kasim, 2004 ). Consumers who purchase green or environmentally friendly products and services must perceive the quality as equal or superior to the utility provided by traditional non-green ones.…”

Section: Literature Reviewmentioning

confidence: 99%

Toward a framework for the components of green lodging

Jackson

2010

J Retail Leisure Property

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This article seeks to provide a better understanding of green lodging and its components. The article provides a framework that illustrates how lodging properties interact with the physical environment, the negative environmental externalities created by the interactions and the solutions necessary to eliminate and ameliorate the negative externalities. An inductive approach is utilized, which combines interview data with content analysis. Findings suggest that green lodging is deliberate, and concerted efforts undertaken by lodging operations to mitigate or ameliorate the negative environmental externalities associated with lodging operations. These externalities generally manifest themselves in energy usage, water usage, air quality and waste management. Components of green lodging include the fi xtures, facilities, amenities, supplies, equipment, services, consumables, and practices that are adopted, implemented and maintained to reduce or eliminate externalities. Collectively, these components can be described as technical and behavioral components. Technical components are the physical or tangible elements that should be adopted, installed or maintained to eliminate or reduce externalities, whereas the behavioral components relate to behaviors and practices that should be adopted. Future studies are encouraged to explore barriers to implementation of green practices in hotels, lodging managers ' and consumers ' attitudes toward green practices in the lodging industry, and how hoteliers are managing the ' green ' supply chain.

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Socio-Environmentally Responsible Hotel Business: Do Tourists to Penang Island, Malaysia Care?

Cited by 104 publications

References 2 publications

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

Adoção da certificação leed em meios de hospedagem: esverdeando a hotelaria?

Toward a framework for the components of green lodging

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