At this time the global market in Indonesia has two opposing effects, are increased or decreased. The company that has a quality of service that is not optimal, then the company will naturally decline. But to the company which always improve quality of products or services generated so as to satisfy the customers, then those company will continue to have the potential opportunities in the global market competition. One of the factors that are important in maintaining or developing company such as by providing customer satisfaction related to services produced by the company concerned with identifying the needs and desires of customers to a service ministry. To build a relationship with customers company are required to provide care and satisfaction to the customers so that the customer can give his loyalty to the products or services offered by the company. In response to the needs and desires of customers Ngodoe Cafe, this company strive to improve the quality of services. Methods used to make improvements to the customer service is method of Quality Function Deployment (QFD). The criteria used are tangibles, reliability, responsiveness, assurance, and empathy. Having acquired the data processing then processed into the four phases of QFD is to make the product planning matrix, the component design matrix, process planning matrix, production planning matrix so as to know what priority to be repaired. With see the results of four phase QFD, it can be determined that the priorities for quality improvement Ngodoe is competency of waiter, facility design improvements, fixes layout, menu quality improvement, and infrastructure design.
Citronella oil processing industry made a major contribution in improving the economy of the community, especially involve businesses, that is farmers and industrialists. Issues contained in the refining of citronella oil, one of which is requiring relatively large initial costs. The main objective of this research is to create model of industry system for citronella oil processing, small and medium scale so as to optimize the potential and available resources. The first step taken was identify the technologies used, determine the scale of production, how to manage and determine the variables considered to be a critical factor in the refining industry of citronella oil . As of this paper is made, a team of researchers have done several times a survey to see manufactured machine for citronella refining and compare the right technology so citronella oil produced is optimal In addition, researchers conducted a survey to a distillery that uses machine examined, to see firsthand how the refining machine. Stages of research conducted in a structured from preliminary studies, the formulation of the problem and determining the purpose of research, literature studies, define the steps of research, collection of data required, and the design of industrial systems, implementation models, and the final analysis of the results of implementation and improvement models.
Purchase and use of environmentally preferable product can have a profound impact to improved ability to meet existing environmental sustainability goals. This article presents a study which examine the issues and challenges in cultivating environmentally preferred purchasing (EPP) among young generation. A survey has been conducted in which the respondents are staff and students of one of public university in Malaysia. A set of questionnaires was used for data collection of the study. Data from 324 respondents was analyzed using a descriptive and inferential analysis in fulfilling the research objectives. The study found that the factors which have significant effect on the EPP practices are the awareness, promotion, knowledge and attitudes. The findings of this study provide a great foundation for a better understanding of EPP practice among the Malaysian, particularly in the context of the educated young generation. The discoveries of this study also have a noticeable implication, especially for the government to increase the awareness and other practitioners to expand the values and promotion for green product and services.
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