The changing dynamics of banking and business environment forced banks to re-engineer their operational process for fantastic business performance. The bank operational process which is intended to meet emerging challenges of bank consolidation, operating cost containment, improvement of customer service and increase revenue call for innovative banking practices through Business Process Re-engineering. This is to enable Nigerian banks to incorporate strategic innovative customer schemes in order to bridge the service gap inherent in a Nigerian banking sector. The broad objectives of this study are: 1) to determine the current status of an operational process reengineered in the Nigerian banks; and 2) To determine the most organizational objective of BPR implementation in Nigerian banks. Self- delivery and collection of data strategy with help of research assistants were used to in this study. Out of 560 questionnaires distributed to the sampled banks, 417 were returned representing 74% rate. First, the study found that Nigerian banks surveyed have re-engineered their branch operations, customer services, cash tellering services, cheque's clearing, domestic fund transfer, loan processing, credit administration and appraisal. In addition, 21.3% of the banks surveyed have reengineered their services with respect to foreign operations, process for letter of credit, Western Union/MoneyGram money payment and wire transfer to a fund through SWIFT and other electronic channels. Second, the result showed that 24.7% of the surveyed banks agreed that enhancement of profit is the most objective of BPR implementation. These followed closely by 23.3% of the surveyed banks that are of the opinion that improvement over the quality of customer service is the most objective of BPR adoption. Furthermore, 20.4%, 11.5% and 12.9% of the survey banks are of the opinion that organisation objective of BPR adoption was to either be proactive, reactive for future/current challenges, competitive pressure being faced as a result of globalization and deregulation of the financial sector or to reduce operating cost respectively. The outcome from this study provides important insights to both managers and researchers for further understanding about the objectives of BPR adoption, and the operational processes reengineered by the banks. The necessary suggestions on new area of research were recommended for future study
Heavy constructions are increasingly becoming more complicated, demanding increased innovative methods, and greater technological advancement. The complexity of the industry, generally has been described as multi-faceted and highly fragmented with significant problems such as communication breakdown, conflicts, and disputes. The lack of organization characteristics can apparently limit the effort of the construction industries to adopt the technology and innovation. Hence, this paper aims to investigate to the influence of organization characteristics namely construction type, presence of trade unions, and professional and trade association affiliation towards the construction innovation. In order to achieve the research objectives, mail surveys have been conducted among the construction companies in Malaysia. A total of 703 questionnaire surveys were mailed to randomly selected construction companies that operating in Malaysia and registered as G7 contractor with CIDB. The number of returned usable surveys totaled 383, yielding an effective response rate of 54.4%. All the organizational characteristics proposed have been found to be positively correlated with construction innovation. Apart from suggesting the direction of future construction industry study, this paper is valuable in providing insights for the contractors in implementing innovative construction technologies that can be used to devise strategic marketing plans and ultimately for enjoyment of competitive advantages.
Purchase and use of environmentally preferable product can have a profound impact to improved ability to meet existing environmental sustainability goals. This article presents a study which examine the issues and challenges in cultivating environmentally preferred purchasing (EPP) among young generation. A survey has been conducted in which the respondents are staff and students of one of public university in Malaysia. A set of questionnaires was used for data collection of the study. Data from 324 respondents was analyzed using a descriptive and inferential analysis in fulfilling the research objectives. The study found that the factors which have significant effect on the EPP practices are the awareness, promotion, knowledge and attitudes. The findings of this study provide a great foundation for a better understanding of EPP practice among the Malaysian, particularly in the context of the educated young generation. The discoveries of this study also have a noticeable implication, especially for the government to increase the awareness and other practitioners to expand the values and promotion for green product and services.
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