Batik industry is a business activity oriented towards customer loyalty and is demanded to show an increasing diversity of products with various motives designed to prevent customers from moving to other companies. Therefore, the purpose of this study is to develop a theoretical approach in solving problems in the relationship between service quality and product diversity on satisfaction and word of mouth (WoM) and its impact on customer loyalty. Furthermore, this study also examined the mediating effects of satisfaction and WoM in the relationship between service quality and product diversity on customer loyalty. This research's object took the customers of Batik Semarangan Craftwork, Indonesia, with the phenomenon of always developing creative and innovative Batik motif designs that can be accepted by the market without leaving Semarang's uniqueness. The total sample was 98 customers. The results of the study showed that service quality and product diversity positively affected satisfaction and WoM and had a positive effect on customer loyalty. Besides, satisfaction and WoM had a mediating effect on the effect of service quality and product diversity on loyalty. Thus, it is essential for management to create and increase customer loyalty by paying attention to service quality, product diversity, satisfaction, and WoM.
A hundred research priorities of critical importance to protected area management were identified by a targeted survey of conservation professionals; half researchers and half practitioners. Respondents were selected to represent a range of disciplines, every continent except Antarctica and roughly equal numbers of men and women. The results analysed thematically and grouped as potential research topics as by both practitioners and researchers. Priority research gaps reveal a high interest to demonstrate the role of protected areas within a broader discussion about sustainable futures and if and how protected areas can address a range of conservation and socio-economic challenges effectively. The paper lists the hundred priorities structured under broad headings of management, ecology, governance and social (including political and economic issues) and helps contribute to setting future research agendas.
Angklung paglak is a traditional musical instrument made of bamboo of Using (an ethnic community of Banyuwangi). This study was conducted to reveal the Local Ecological Knowledge (LEK) in angklung paglak manufacturing and its correlation to bamboo conservation. The data collecting was done through documentation, participant observations, and interviews. For ensuring the validity and reliability of the data, cross-referenced and repeated information methods were used. The local knowledge in angklung making includes selecting benel (Gigantochloa atter) and ori (Bambusa arundinacea) as angklung materials, the age of the bamboo (more than three years old), the best month for logging since August to October, and the air drying the bamboo without exposing it to the direct sunlight in upright position. The belief includes logging on a particular day and a taboo for logging in December to February (sprouting period). Meanwhile, the local practice is reflected in the selective felling. The LEK found in the study-knowledge, belief and practice, contributes to the bamboo preservation. The whole process of angklung making teaches people to preserve and to live with nature, which reflects an ecological human characteristic. The perseverance and the ecological awareness are the keys to make a high-quality angklung paglak.
Abstrak - PT MASUSSKITA UNITED adalah sebuah perusahaan yang bergerak dibidang Heavy Duty Industry. Peningkatan informasi melalui pemanfaatan website selaras perkembangan teknologi saat ini. Website perusahaan yang telah diimplementasikan menjadi pendorong dalam upaya meningkatkan informasi produk, namun seiring perkembangan kebutuhan perusahaan yang bertambah, dibutuhkan analisa untuk mengukur kualitas layanan website yang diharapkan mampu mendongkrak pelayanan dan penjualan secara maksimal kepada pengunjung website. Metode webqual digunakan untuk mengukur kualitas layanan website yang berdomain www.masusskita.co.id dengan menggunakan metode Webqual, dan penelitian ini bertujuan untuk mengetahui kualitas kepuasan layanan website PT Masusskita United. Metode pengumpulan data menggunakan kuesioner dan memperoleh 161 responden. Pengolahan data statistik menggunakan SmartPLS 3.0. Hasil dari uji hipotesis yang menunjukan bahwa dari 5 hipotesis hanya 4 yang memiliki pengaruh yang signifikan dan 1 tidak signifikan. Secara bersama-sama Variable Usability, User Interface, Service Interaction berpengaruh terhadap variabel E-Cutomer Satisfaction, dan Pengaruh positif dan adanya pengaruh signifikan Variabel E-Customer terhadap variabel E-Customer Loyalty. Namun pengaruh variable Information Quality tidak signifikan terhadap variable E-Customer Satisfaction.
Using Farmers (Banyuwangi ethnic community) in Kemiren Village uses their ancestral knowledge in utilizing natural resources and the environment so that its sustainability is maintained. This study aims to identify the local knowledge of Using farmers in Kemiren Village, Banyuwangi Indonesia which plays a role in preserving their natural resources and environment. The study uses a qualitative approach and the data collection using documentation, interview, and field observation techniques. Data analysis uses methods cross-referenced and repeated information. Local knowledge of Using farmers that used to manage the environment is in the form of values (togetherness, obedience, consensus, fairness and caring), norms (prohibitions/taboo and suggestions in utilizing natural resources), belief (providing labuhan/offerings and selamatan/ritual), and practices in utilizing natural resources. The primary key that plays a role in environmental preservation is a harmonious relationship among farmers.
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