Usage Intention of Qr Mobile Payment System Among Millennials in Malaysia

Hajazi, Mohd Uzairi Ahmad; Chan, Seng Sou; Ya’kob, Siti Aisyah; Fadilah, Siali; Latip, Hamrila Abdul

doi:10.6007/ijarbss/v11-i1/8494

Cited by 14 publications

(13 citation statements)

References 25 publications

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“…In relation to H4, the results of this study show that social influence had no significant impact on intention to use QR code mobile payment, which is consistent with the studies of Ghaisani et al (2022), Hajazi et al (2021), Imani and Anggono (2020) and Shane et al (2022). As the QR code mobile payment system has been on the market for several years and is mainly used by millennials, the influence of family members, friends, or other people persuading them to use the system is becoming less and less important.…”

Section: Discussionsupporting

confidence: 90%

“…Sukwadi et al (2022), Suo et al (2022), and Wu and Liu (2022) discovered a relationship between social influence and consumers' intention to use QR code mobile payment. Ghaisani et al (2022), Hajazi et al (2021), Imani and Anggono (2020), and Shane et al (2022) found opposite results. Because their studies yielded contradictory results, the relationship between the two constants should be further explored.…”

Section: Social Influencementioning

confidence: 94%

“…The TAM model has been widely used because it is simple, accurate, and can be applied to a wide range of information systems (Suhartanto et al, 2020;Venkatesh & Morris, 2000), and also because a significant proportion of studies use TAM, particularly in the QR code mobile payment (see, for example, A. Rosli et al, 2020;Aris et al;2022;Hajazi et al, 2021;Ibrahim et al, 2019).…”

Section: Literature Review Theory Of Acceptance Modelmentioning

confidence: 99%

“…A cornucopia of studies around the world, including in Malaysia, have investigated the intention to use QR code mobile payment in the past (see for example A. Rosli et al, 2020;Chen, 2018;Chuah & Balachandran, 2019;Hajazi et al, 2021;Hamzah et al, 2023;Ibrahim et al, 2019;Karim et al, 2020;Le, 2022;Lim et al, 2019;Musyaffi et al, 2021;Suebtimrat & Vonguai, 2021;Suo et al, 2022;Tu et al, 2022;Yan et al, 2021). However, there are differences in research determinants, measurement instruments, and samples, leading to mixed and contradictory results.…”

Section: Intentionmentioning

confidence: 99%

“…Despite the proven benefits of QR code mobile payment, penetration rates in Malaysia are quite low and slow, and the technology is still in its early stages (Hairani et al, 2021;Hajazi et al, 2021;Osman & Din, 2022). This study is therefore motivated to explore this area, where empirical research is still lacking and unestablished globally (Ashrafi & Easmin, 2023;Chang et al, 2021), even more so in emerging countries such as Malaysia (Aris et al 2022).…”

Section: Introductionmentioning

confidence: 99%

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Predicting intention to use QR code mobile payment among Malaysian Muslim millennials

Wan Nawang,

Syabil Nazhan Ahd.Moess

2023

JMIFR

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Financial transactions in the digital age have shifted from traditional to digital systems. With the proliferation of smartphones and the internet, cashless payments via smartphone or mobile payment system are becoming more popular. Quick Response (QR) code mobile payment is one of the cashless payment options available today. Using the extended theory of Technology Acceptance Model (TAM), this study investigates the intention of Malaysian Muslim millennials to opt for QR code mobile payment. The study was conducted as a cross-sectional study with a convenience sample. Data was collected through a questionnaire distributed via Google forms on various social media applications. Multiple linear regression analysis was used to analyse the data. The results showed that perceived usefulness, perceived risk, hedonic motivation, and performance expectancy have a significant influence on the intention of Malaysian Muslim millennials to use QR code mobile payment as a payment method. Perceived ease of use and social influence, on the other hand, were not predictors of intention to use QR code mobile payment. This study contributes to filling the gap in the literature on technology acceptance, digital payments, and consumer behaviour. At the same time, this study can serve as a basis for QR code developers and retailers to better understand and serve their customers, and for the government to integrate more QR code applications into many government-provided services.

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Section: Discussionsupporting

confidence: 90%