Índice de Responsividade da Estratégia Saúde da Família da Zona Urbana

Abstract

Objective: To evaluate the Family Health Strategy Index of Responsiveness in urban areas of the Federal District. Methods: This is an exploratory descriptive study. A questionnaire was applied from May 1 to July 31, 2014 approaching 242 users with the following dimensions of responsiveness: a) respect the people: dignity, confidentiality, autonomy, communication; b) orientation to client: facilities, selection of professional, agility in services and social support that were used to calculate the Index of Responsiveness. The best indexes of responsiveness were found in dimensions focused on respect for people, including being treated with dignity, assurance of confidentiality and good communication with professionals. User's autonomy appeared as an attribute to be improved by professionals. The dimensions related to orientation to client performed worst, except for social support. Facilities were considered to be regular, while agility and possibility of selection of professional were unsatisfactory. Conclusion: The Family Health Strategy (FHS) units should improve the aspect of orientation to client, mainly regarding infrastructure and coordination with the health care network. ResumoObjetivo: Avaliar o Índice de Responsividade da Estratégia Saúde da Família das áreas urbanas do Distrito Federal. Métodos: Estudo descritivo exploratório. Aplicou-se um questionário entre os dias 1 de maio a 31 de julho de 2014 com 242 usuários, que continha as dimensões de responsividade: a) respeito pelas pessoas: dignidade, confidencialidade, autonomia, comunicação; b) orientação para o cliente: instalações, escolha profissional, agilidade no atendimento e apoio social, que foram utilizadas para o cálculo do Índice de Responsividade. Resultados: Foram avaliados positivamente a dignidade, com o índice de 0,902 (excelente), a confidencialidade, com 0,838 (muito bom), a comunicação, com 0,833 (muito bom), o apoio social, com 0,814 (muito bom) e a autonomia, com o índice de 0,746 (bom). As instalações e agilidade foram avaliadas como regular, com os índices 0,649 e 0,613, respectivamente. A dimensão de escolha do profissional foi avaliada como péssimo com o índice de 0,169. Discussão: Verificou-se que tiveram os melhores índices de responsividade as dimensões voltadas para o respeito pelas pessoas, que inclui o ser tratado com dignidade, ter a garantia da confidencialidade, e ter boa comunicação com os profissionais. A autonomia do usuário revelou-se como um atributo que deve ser melhorado pelos profissionais. As dimensões atinentes à orientação para o cliente obtiveram os piores índices, exceto o apoio social. Foram consideradas regulares as instalações e insatisfatórias a agilidade e a possibilidade de escolha profissional. Conclusão: As unidades da ESF devem melhorar no aspecto orientação para o cliente, sobretudo no que se refere à infraestrutura e articulação com a rede de atenção.

Evaluation of the health attention to pregnant women with HIV: comparison between primary and specialized service

“…19 This demonstrates that the Brazilian public sector has been investing in the PHC through better indicators of attention coverage during the gestational period, including in the solicitation of anti-HIV testing. 20 The clinical characteristics show that most pregnant women who used antiretroviral previously to pregnancy indicated the specialized service as affiliation. In the users' experience, the positive evaluation of these services is related to the confidence, knowledge and commitment of the professionals, as well as agility for problem resolution.…”

Responsivenes of the Embracement With Risk Cassification: User´s Evaluation in Emergency Care Unit

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“…A study carried out in the Federal District highlights that Primary Health Care (PHC) needs to advance in the perspective of social construction, as the supply structure is very restricted, and it is only able to partially respond to the demands for acute conditions and acute chronic conditions and the demands for preventive care, administrative demands, and sometimes home care (20) .…”