Employee Performance and Quality Management in the Tourism Sector (Case Study of Human Resources Management – Employee Performance)

Abstract

The subject of quality is at the forefront of strategic plans for any business organization and institution to offer tourist services in the field of hotels. This becomes one of the priorities due to competition in reaching to the largest possible segment of customers. This is the need of time for the organization to master in quality, competencies and expertise in a variety of fields. The problem is how to manage quality for outstanding application in the service sector, tourism and hospitality by improving process and customer satisfaction. This paper focuses on five stars hotel of the city of Aqaba, Jordan. The importance of this approach in general and tourism organization particular is very high. This study presents the descriptive analysis, limitation and treatment of change that represented by service diminution's. The importance of total quality management in the tourism sector is well understood. The study presents the managerial art that is applied in one of five star hotels as a 1 st degree of associate mixed company (Aqaba Hotel -Jordan). And I hope that the research modestly contribute to the performance of hotel organizations to meet the competitive challenges.

Spatial-Temporal Pattern of Mismatch Degree of High-Quality Tourism Development and Its Formation Mechanism in Taihu Lake Basin, China

“…Foreign studies on tourism industry quality have covered a wide range of aspects, including scenic spot service, product quality, quality management, enterprise performance, etc. [25][26][27][28], and now a relatively complete theoretical system has been formed. However, there are few discussions on the quality of tourism industry in China.…”

Importance of organisational learning management systems: A design case in a corrective service-based social organisation

“…Organisations should not only ensure internal growth dedicated towards efficiency, but should also offer facilities for continuous learning (Alomari et al, 2017). For the best outcome, it is crucial that efficiency is not just part of organisational culture, but is applied to the human or personal element for self-improvement (Malhotra and Jain, 2017).…”

Effect of behavioral variables on organizational citizenship behavior (OCB), with job satisfaction as moderating among Jordanian five-star hotels

“…Additionally, there is a constant need to keep abreast with the tourists/travelers' interest around the globe that could motivate their hotel patronage, particularly luxury-level hotels (five-star hotels). Hotels thus need to ensure more than the basic contractual commitments from their employees because the competition level among hotels in various categories has been precipitated by their strategies to retain customers through the provision of customer-support services that are provided by frontline workers (Alomari et al, 2017). In the Jordanian context, the hotel sector is characterized by high competitiveness among local and international enterprises (Al-Azzam, 2016).…”