Satisfação do paciente com os cuidados de enfermagem: comparação entre dois hospitais

Abstract

This is a descriptive study with the objective of measuring and comparing patient satisfaction with the care provided by nurses as well as verifying differences in the satisfaction level in relation to the study's variables in two São Paulo hospitals. For data collection was used the Patient Satisfaction Instrument, translated and validated in Brazil. The sample was comprised of 211 patients, of which 128 from Hospital A and 83 from Hospital B. The statistical program SAS was used in the data analysis. The results showed that all patients reported a high level of satisfaction, and the five situations with highest averages were related to the domains Confidence and Professional. However, Hospital A patients showed higher satisfaction level than those of Hospital B. Considering the age variable, only the patients below the age of 60 in Hospital B tend to be more satisfied than the others.

Satisfação do paciente em uma unidade de gastroenterologia

“…Such findings corroborate a national study (15) , in which situations related to the same domain influenced the level of satisfaction of adult patients hospitalized.…”

“…This suggests that the evaluation of patients regarding the care provided is not only based on technical procedures, but also in situations in which the professionals providing the care convey trust, empathy and patience (11,13,15,38) .…”

“…The Educational domain contains seven items concerning nurses' attitude with patients, while the Trust domain approaches eleven interpersonal relationship situations between nurses and patients (15) .…”

“…Patients' sociodemographic characteristics such as age (13)(14)(15)(16)(17)(18) , gender (19)(20)(21)(22) , educational level (13,21,23) , and previous hospitalization experience (24) , have been pointed out as variables influencing on the hospitalized patient satisfaction.…”

A importância da comunicação durante o período de recuperação pós-operatória

“…Thus, knowing patients' perception about the nursing care they received and the factors implying patient satisfaction becomes important, not only due to the fact that satisfied patients collaborate with care and treatment, but also because patients' opinion on the care they received grants the nursing team support to plan care and deliver high-quality services (19) .…”