2013
DOI: 10.1590/s0034-76122013000400004
|View full text |Cite
|
Sign up to set email alerts
|

Abstract: Os sites de governo eletrônico (e-gov) têm sido muito analisados do ponto de vista dos aspectos técnicos, existindo poucos estudos que os avaliem do ponto de vista dos usuários dos serviços oferecidos por estes sites. Este estudo propôs um modelo de análise dos serviços de sites de e-gov avaliados com a técnica de análise de conteúdo e identificados os níveis de atendimento dos atributos do modelo. As principais contribuições do estudo são: uma crítica das deficiências verificadas nos principais sites analisad… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1
1

Citation Types

0
2
0
6

Year Published

2013
2013
2023
2023

Publication Types

Select...
6
1

Relationship

0
7

Authors

Journals

citations
Cited by 11 publications
(8 citation statements)
references
References 12 publications
(9 reference statements)
0
2
0
6
Order By: Relevance
“…Considering the academic production of electronic government field, several authors (e.g., Mota et al, 2016;Gerpott and Ahmadi, 2016;Van Dijk, Peters and Ebbers, 2008;Helbig, Gil-García and Ferro, 2009;Reddick, 2005) warn that the majority of studies have explored the phenomenon of e-services from the supply side perspective, that is, focusing on the characteristics available in e-gov services. Some of the most notable studies such as Rampelotto, Löbler and Visentini (2015), Pinho (2008), and Damian and Merlo (2013) analyze the effectiveness of electronic portals of several Brazilian state governments (e.g., Damian and Merlo, 2013;Pinho, 2008), as well as government institutions such as the Brazilian Federal Revenue agency (Rampelotto, Löbler and Visentini, 2015) in providing services to companies and citizens. Nevertheless, there is a scarcity of studies exploring the demand side of e-services, that analyze the interaction between citizens and various levels of government.…”
Section: Electronic Government Servicesmentioning
confidence: 99%
“…Considering the academic production of electronic government field, several authors (e.g., Mota et al, 2016;Gerpott and Ahmadi, 2016;Van Dijk, Peters and Ebbers, 2008;Helbig, Gil-García and Ferro, 2009;Reddick, 2005) warn that the majority of studies have explored the phenomenon of e-services from the supply side perspective, that is, focusing on the characteristics available in e-gov services. Some of the most notable studies such as Rampelotto, Löbler and Visentini (2015), Pinho (2008), and Damian and Merlo (2013) analyze the effectiveness of electronic portals of several Brazilian state governments (e.g., Damian and Merlo, 2013;Pinho, 2008), as well as government institutions such as the Brazilian Federal Revenue agency (Rampelotto, Löbler and Visentini, 2015) in providing services to companies and citizens. Nevertheless, there is a scarcity of studies exploring the demand side of e-services, that analyze the interaction between citizens and various levels of government.…”
Section: Electronic Government Servicesmentioning
confidence: 99%
“…At the outset, the term was more related to the provision of electronic services and administrative efficiency, but more recently, and even in non-academic publications, it incorporated the support of digital means into democratic practice (United Nations, 2016:143). Numerous work has been devoted to conceptualizing e-government and mapping this field from different perspectives, such as the provision of e-services to citizens (Rampelotto, Löbler and Visenti, 2015;Damian and Merlo, 2013), the use of ICT for internal processes of the public administration (Tripadalli, Fernandes and Machado, 2011), transparency, governance and democracy (Pinho, 2008;Bernardes, Santos and Rover, 2015) and stages of e-government development in Brazil (Sano, 2012). There is a recommendation to study the factors that promote or hinder the adoption of modern ICT tools by municipalities (Sano, 2012).…”
Section: E-government Smart Cities and Ict Infrastructure In Brazilimentioning
confidence: 99%
“…Entre outras aplicações, o Brasil ocupa lugar de destaque na cobrança eletrônica de impostos, além do desenvolvimento de sistemas de informação dedicados a Ciência e Tecnologia, tal como, o Sistema Nacional de Ciência, Tecnologia e Inovação (SNCTI) (Aldricha, Bertota, & McClurea, 2002;Damian & Merlo, 2013 (Freeman, 1995).…”
Section: O Governo Eletrônico (E-gov)unclassified