This paper presents a systematic review of the literature on smart governance, defined as technology-enabled collaboration between citizens and local governments to advance sustainable development. The lack of empirical evidence on the positive outcomes of smart cities/smart governance motivated us to conduct this study. Our findings show that empirical evidence for the alleged sustainability benefits is sparse. In addition, the emerging picture is ambiguous in that it reports both positive and negative effects in respect to the sustainability achievements of smart governance. The study identifies contextual conditions of smart governance as crucial to understanding these mixed outcomes. Our paper points up the need for more empirical work and develops an agenda for researching the relationship between smart governance and sustainability outcomes.

This article focuses on understanding the dynamics of citizen participation in smart city initiatives. The literature identifies citizens as key actors, however, our understanding of their roles and influence is underdeveloped. Using modes of urban governance to provide contextual depth, alongside the literature on citizen participation in smart cities, this article conducts an in-depth examination of the roles of citizens. The results of an empirical study of citizen engagement in smart city governance in Brazil, the UK and the Netherlands demonstrate that the roles and functions undertaken by citizens are not static, they participate in a dynamic mode that evolves and changes over time. Also, identifies three emerging patterns of contextually specific citizen interaction: contestation, acceptance and collaboration. This highlights how smart city initiatives have differentiated outcomes and how the mode of governance in a societal and institutional context plays an important role in shaping patterns of citizen participation.

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Purpose The purpose of this paper is to explore the role of local entrepreneurs, embedded in both the civil and the business arena, in creating public value by establishing strategic collaboration around smart technologies. Design/methodology/approach The paper suggests a novel – the local entrepreneurial – type of smart bottom-up initiative between civil grassroots and market-based initiatives. This idea is further evolved in the paper to define the patterns of this alternative type of smart bottom-up initiative. For this purpose, the paper conducts a case study of a community-based sustainable energy and mobility system launched by a local entrepreneur in Utrecht, the Netherlands. Findings The local entrepreneur has played a catalyzing role in public value creation by initiating and upscaling cooperative practices around smart technologies. This success has mainly been achieved due to the entrepreneurial attitudes of pioneering and risk-taking as well as the capability to bridge between the state, the market and society to accelerate urban sustainability transition. Practical implications This paper offers a practical illustration of the potential of local entrepreneurs to evolve cooperative practices with smart technologies for societal change. It also shows the vital role of local governments in the achievement of bottom-up initiatives contributing to urban smartness. However, in the case of commercializing initiatives, governments also need to take a balancing role to safeguard the needs of all citizens based on fairness and equity, which is at the core of public value creation. Originality/value The study adds to the citizen participation literature by revealing a novel type of active citizen grasping technological opportunities to mobilize networks to cooperate for the collective good. The research also contributes to a better understanding of the bottom-up smart city as a form of governance, and its advantages as well as drawbacks concerning public value creation.

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While the role of citizens in smart cities is hotly debated, there is a dearth of empirical research on the subject. This in-depth study of a European city, selected for its typical smart city ambitions, explores the roles that citizens actually play in smart city projects. The study examines twelve initiatives in the City of Utrecht (NL) using a framework that differentiates between types of citizen participation. The findings show that technology-enabled citizen participation in Utrecht is highly diverse and embraces all types of participation rather than simply taking the form of either “citizen empowerment” (as the advocates argue) or “citizen subjugation' (as the critics stress). The diversity found in the study highlights the need to conceptualize the role of the smart citizen at the micro (project) level rather than at the level of the city as a whole. The study shows that citizen participation in the smart city should not be understood as a technological utopia or dystopia but as an evolving, technologically mediated practice that is shaped by a variety of factors.