Purpose The development of the banking industry is encouraging increasingly fierce competition. In the face of banking competition, Islamic banks need to build customer loyalty by paying attention to ethical aspects. Ethics has an essential role in forming and preserve relationships between companies and customers in the long term. The measurement model of salesperson ethical behavior in this study was built using the Islamic-based marketing concept. This study aims to test empirical models of Islamic ethics-based salesperson behavior in increasing customer loyalty of Islamic banks through the aspect of customer trust. Design/methodology/approach Research data were obtained from 165 Islamic bank customers in the Central Java, Indonesia, using the purposive sampling method. Data analysis in this study uses structural equation modeling. Findings The study shows that the Islamic ethics-based salesperson behavior has a positive effect on customer trust in a salesperson, customers’ trust in Islamic banks and customer loyalty. Customer trust in a salesperson has positively and significantly influenced customer trust in Islamic banks and customer loyalty. Customer trust in Islamic banks has a positive and significant effect on customer loyalty. Practical implications This study’s results are expected to be used to reference maintenance salesperson in Islamic banking to behave based on Islamic principles. Islamic marketing principles need to be applied through salespersons behaving realistically (al-Waqi’iyyah) and humanistic concepts (insaniyyah). The application of Islamic ethics can limit and avoid deviant behavior from salespeople that is detrimental to consumers and organizations. The behavior of salespeople based on Islamic ethics will build consumer trust in both organizations and salesperson so that it has implications for consumer loyalty. Originality/value This paper provides new findings to understand Islamic banking consumer loyalty that focuses on Islamic ethical salesperson behavior point of view. This paper also presents a new measurement of research variables from an Islamic perspective in examining the role of Islamic ethics-based salesperson behavior toward banking customer loyalty. This study takes the object of research in Islamic banking that has different characteristics from conventional financial institutions.
The aim of this study is to examine the model of consumer's buying intention towards organic food in Indonesia. Its model presents the relationship among healthy consumption life sytle, attitude toward organic food, and buying intention of organic food. This study uses survey data gathering from 202 mothers who have a child or children. Result indicates that healthy consumption life sytle are a good predictor for attitude toward organic food, meanwhile attitude toward organic food directly influence to buying intention toward organic food.
The e-commerce industry in Indonesia is growing in line with the increasing number of internet users in Indonesia. Unfortunately, many internet users in Indonesia are still unsure about shopping online because of the lack of buyer trust with sellers and service providers. This study aims to identify the factors that influence online shop consumers to conduct transactions online. This research used a questionnaire survey distributed to customers who had ever used an online shop application. The sample used in this research was 468 respondents. The data collected was then analyzed using Partial Least Square. The results of this research indicated that trust, perceived value, and buying interest positively influence consumers’ decisions to purchase using an online shop application.
<h1>This study investigates the effect of smartphone addiction, achievement motivation, and textbook reading intensity on academic achievement. This quantitative study involved 720 students from two public universities. The cluster random sampling technique and three psychological scales namely Smartphone Addiction Scale, Achievement Motivation Scale, and Reading Textbook Intensity Scale were employed for data collection. The data were analyzed using path analysis technique. The study found that (i) smartphone addiction and achievement motivation directly affect the intensity of reading academic textbooks, and (ii) smartphones addiction, achievement motivation, and the intensity of reading academic textbooks directly affect the academic achievement. Although the intensity of reading academic textbook mediated the effect of smartphone addiction on academic achievement, it did not mediate the effect of achievement motivation on academic achievement.</h1>
ABSTRAKPenelitian ini bertujuan untuk mengetahui 1) pengaruh sikap berwirausaha terhadap intensi berwirausaha, 2) pengaruh efikasi diri terhadap intensi berwirausaha, 3) pengaruh norma subjektif terhadap intensi berwirausaha, 4) pengaruh kecenderungan mengambil risiko terhadap sikap berwirausaha, dan 5) pengaruh kecenderungan mengambil risiko terhadap efikasi diri.Penelitian ini bersifat kuantitatif dan merupakan penelitian cross-sectional. Populasinya adalah mahasiswa UNY. Teknik sampling menggunakan purposive sampling dengan kriteria mahasiswa semester akhir atau minimal semester 6 dengan pertimbangan pengambilan keputusan setelah lulus. Banyaknya sampel penelitian ini 436. Besaran sampel ditentukan secara proporsional pada semua fakultas di lingkungan UNY. Pengujian model analisis data dengan menggunakan persamaan struktural atau SEM yang dibantu dengan program AMOS.Hasil penelitian menunjukkan bahwa secara keseluruhan model intensi berwirausaha dalam penelitian ini memenuhi kaidah fit model yang berarti model yang dikembangkan dalam penelitian ini sesuai dengan kondisi empirik yang ada. Kecenderungan mengambil risiko memengaruhi self efficacy secara signifikan, kecenderungan mengambil risiko memengaruhi sikap berwirausaha secara signifikan, norma subjektif tidak memengaruhi intensi berwirausaha secara signifikan (norma subjektif sebagai faktor eksternal tidak memiliki kontribusi dalam mendorong minat mahasiswa untuk berwirausaha, mahasiswa lebih terdorong oleh aspek internal seperti kemampuan diri dan sikap dalam mengevaluasi kegiatan berwirausaha), dan efficacy memengaruhi intensi berwirausaha secara signifikan.Kata kunci: Intensi berwirausaha, risiko, self efficacy, norma subjektif.
The development of information technology has changed daily life patterns that tend towards digital. Differences across generations will result in understanding different behaviors and lifestyles, which are a challenge in this research. Lifestyle is needed in determining market segments of consumer behavior. Lifestyle understanding in Generation Z is expected to provide valuable information in various fields of socio-economic life. These findings are expected to provide an overview for marketers targeting the market in this segment. Understanding lifestyles can be an ingredient in developing marketing strategies according to the intended segment, especially Generation Z, which has identified a lifestyle following information technology or digital development. The research aimed to confirm e-lifestyle factors among Generation Z, especially university students, as members of the academic environment's dominant academic community. Specifically, the aim is to identify the pattern of elifestyle formation in Generation Z, especially among students and the information or social media used by Generation Z. This type of research is a survey. This research was initiated through empirical field observations. The study population used in this study was university students in Yogyakarta-Indonesia. The sampling technique uses a simple random sampling technique. The data used are primary: the response given by research subjects related to e-lifestyle factors. Data was collected through a survey using a questionnaire. The data analysis technique in this study uses a Confirmatory Factor Analysis (CFA). The results showed that the motives that became the basis of elifestyle in the Z generation corresponded to four factors
We have successfully relocated 74 out of 89 aftershocks until December 19, 2016, by using hypocenter double-difference method. We also have conducted focal mechanism analysis to estimate the type of fault slip. The results indicate improvement in hypocenter location, where the initial earthquakes focus depth at a fixed depth of 10 km have been updated and have described the patterns of active fault in the area trending Northwest-Southeast. The validity through the histogram of travel-time residual shows fairly good data processing where the residual value is close to zero (t.obs - t.cal ~ 0). Based on focal mechanism solutions of mainshock and two selected aftershocks, the type of fault is right lateral strike-slip.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.