The transition from a government to e-government poses continuous challenges in employing increasingly sophisticated web portals as the gateway to government units, their information and services. The high quality of those portals is needed for the successful adoption of e-government. Therefore, the aim of this study is to assess quality of selected Polish e-government portals based on a proposed framework. This framework employs the International Organisation for Standardisation (ISO) standard. Firstly, the paper presents various definitions of quality and different theories/models for assessing the quality of e-government portals. Secondly, the framework for assessing the quality of e-gov portals is presented. Thirdly, the assessment of Polish e-government portals based on the proposed framework is shown. The paper concludes with a discussion of research findings and recommendations for studies on e-gov portals' evaluation. Finally, the future works are submitted. The obtained research findings will prove to be helpful for researchers in developing studies on e-government, especially in the research issue of egov portals. Moreover, they can be useful while undertaking empirical activities aimed at the e-government adoption.
4This study aims at proposing the framework of critical success factors (CSFs) for the adoption of an electronic document management system (EDMS) in government units and at identifying such factors for local government in Poland. The study was based on a literature review, interviews with field experts, and a questionnaire survey. The results suggest a framework of 23 factors that were considered prerequisites for successful EDMS adoption. The factors are grouped into four categories to reflect economic, organizational, technological, and legal issues. Furthermore, nine CSFs for EDMS adoption in Polish local government units were identified. They include legislation imposing the obligation on EDMS adoption, technological readiness, quality of back-office software and its integration with front-office and ERP software, employees9 awareness of EDMS adoption, front-and back-office software functionality and scope of its adoption, and information security. It is worth noticing that there are no economic factors in the set of the nine CSFs.
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