2022
DOI: 10.15439/2022f227
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Critical Success Factors for Adopting Electronic Document Management Systems in Government Units

Abstract: 4This study aims at proposing the framework of critical success factors (CSFs) for the adoption of an electronic document management system (EDMS) in government units and at identifying such factors for local government in Poland. The study was based on a literature review, interviews with field experts, and a questionnaire survey. The results suggest a framework of 23 factors that were considered prerequisites for successful EDMS adoption. The factors are grouped into four categories to reflect economic, orga… Show more

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Cited by 3 publications
(9 citation statements)
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“…E10 stated that “Sri Lanka struggles to continue with digitalization and technology on a large scale, and hence EDMS is still novel”. Moreover, according to a recent study conducted in Poland, technological readiness is a critical success factor in implementing EDMS into government construction projects (Ziemba et al , 2022). However, the study expressed facts without specifying cost contexts and megaprojects, which is a unique empirical finding of this study.…”
Section: Findings and Discussionmentioning
confidence: 99%
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“…E10 stated that “Sri Lanka struggles to continue with digitalization and technology on a large scale, and hence EDMS is still novel”. Moreover, according to a recent study conducted in Poland, technological readiness is a critical success factor in implementing EDMS into government construction projects (Ziemba et al , 2022). However, the study expressed facts without specifying cost contexts and megaprojects, which is a unique empirical finding of this study.…”
Section: Findings and Discussionmentioning
confidence: 99%
“…The experts expressed their opinion on possible mitigation and elimination measures for identified barriers. Accordingly, revisions in the current syllabus of Quantity Surveying degree-granting universities to reflect new worldwide trends in the field, hosting technical sessions and continuing education programmes for employees to bring them up to speed on new technological systems (Ziemba et al , 2022) highly emerge as beneficial to overcome these barriers. Similar findings were reported in a study conducted in Nigeria (a developing country) that expressed the importance of conducting training programmes for improving computer literacy to adapt the EDMS in the context of the business field (Balogun et al , 2019).…”
Section: Findings and Discussionmentioning
confidence: 99%
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“…This transition aims to improve efficiency, productivity, and profitability while reducing business costs [2,3,6]. By digitalizing processes, organizations can explore new possibilities and gain competitive benefits over other institutions [7,8]. Information system (IS)/IT managers continually face the challenge of effectively managing the rapid emergence of new technologies and integrating them into the evolving needs of their organizations [9].…”
Section: Introductionmentioning
confidence: 99%
“…A DMS effectively manages the digitalization processes, and preventing extensive use of paper documents. The utilization of DMSs offers numerous advantages for organizations and their users [1,5,8,9,[12][13][14][15][16][17][18]:…”
Section: Introductionmentioning
confidence: 99%