Assessing the quality of e-government portals – the Polish experience

Abstract

The transition from a government to e-government poses continuous challenges in employing increasingly sophisticated web portals as the gateway to government units, their information and services. The high quality of those portals is needed for the successful adoption of e-government. Therefore, the aim of this study is to assess quality of selected Polish e-government portals based on a proposed framework. This framework employs the International Organisation for Standardisation (ISO) standard. Firstly, the paper presents various definitions of quality and different theories/models for assessing the quality of e-government portals. Secondly, the framework for assessing the quality of e-gov portals is presented. Thirdly, the assessment of Polish e-government portals based on the proposed framework is shown. The paper concludes with a discussion of research findings and recommendations for studies on e-gov portals' evaluation. Finally, the future works are submitted. The obtained research findings will prove to be helpful for researchers in developing studies on e-government, especially in the research issue of egov portals. Moreover, they can be useful while undertaking empirical activities aimed at the e-government adoption.

Exploring Determinants of Adoption and Higher Utilisation for E-Government: A Study from Business Sector Perspective in Saudi Arabia

“…It has been found from the results of this part (see Table 9) that the technical aspects are very important in terms of quality of service perception and thus, providing e-Services with high technical quality is fundamental. A high quality of the technical side including the design, structure and layout of e-Government portals is needed for the successful adoption and utilization [28].…”

Η Ηλεκτρονική Διακυβέρνηση Στη Διοίκηση Της Εκπαίδευσης: Ένα Μοντέλο Για Την Αξιολόγηση Των Ιστότοπων Των Διευθύνσεων Εκπαίδευσης Της Χώρας Ως Προς Τα Γενικά Τους Χαρακτηριστικά Και Τις Ηλεκτρονικές Τους Υπηρεσίες

“…Πιο συγκεκριμένα, η ανασκόπηση της βιβλιογραφίας έδειξε ότι υπάρχουν έρευνες που προτείνουν ένα γενικό πλαίσιο-μοντέλο αξιολόγησης ιστότοπων δημοσίων υπηρεσιών και επιδιώκουν να εστιάσουν στο θέμα της ποιότητας των ιστότοπων. Η ποιότητα ωστόσο ενός ιστότοπου είναι δύσκολο να προσδιοριστεί με ακρίβεια και να είναι αποδεκτή από το σύνολο των ερευνητών (Ziemba et al, 2014). Για παράδειγμα οι Choudrie et al (2004) θεωρούν ότι μέρος της ποιότητας είναι τα εξής χαρακτηριστικά: η ποιότητα των υπηρεσιών, οι απόψεις των χρηστών, το περιεχόμενο και η ευχρηστία.…”

Innovative Framework for e-Government adoption in Saudi Arabia: A Study from the business sector perspective

“…Moreover, the technical features that reflect the quality of service such as the expected time to complete the e-Transactions and the last update time of the required procedures are also significant. A high quality of the technical side including the design, structure and layout of e-Government portals is needed for the successful adoption and utilisation [33]. Technical issues in e-Government systems might interrupt service transactions and processing performance which can cause severe delay in all governmental agency work and then low adoption and utilisation [25].…”