In two studies, lesbians, gay men and bisexuals were queried concerning mistakes that well-meaning heterosexual people have made when interacting with them. In qualitative, open-ended research, we determined that the most common mistakes concerned heterosexuals' pointing out that they know someone who is gay, emphasizing their lack of prejudice, and relying on stereotypes about gays. Following up with a quantitative, close-ended questionnaire, we determined that the mistakes respondents experienced most often involved heterosexuals (a) relying on stereotypes and (b) ignoring gay issues; the most annoying mistakes were heterosexuals (a) using subtle prejudicial language and (b) not owning up to their discomfort with gay issues. We used two theoretical perspectives, shared reality theory and the contact hypothesis, to analyze the quantitative responses. Implications for intergroup relationships between heterosexual people and gay people are discussed.

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We analyzed 97 gay men's and lesbians' experiences with and expectations for interactions with majority group members. Respondents described reactions to previous or imagined future interactions with an unfamiliar heterosexual person who had just become aware that the respondent was lesbian or gay. Results indicated that respondents are more proactive than reactive (in contrast to expectation states theories), that the contact hypothesis can be appropriately applied to this group, even though the formulation of the theory was based upon negative attitudes in the absence of extensive contact, and that they have different reactions for people of different prejudice levels, rather than being globally suspicious, as is predicted by many intergroup theories. Future research should direct more attention to the stigmatized group members' attitudes about and reactions toward the majority group.

Consumer discrimination occurs when sales clerks and other store employees, including security personnel, treat customers differently because of their race or ethnicity. The goal of the present research was to examine how participants perceived a case of consumer discrimination and what actions they felt the victim should take. Based on Robinson's theory of perceptual segregation, we examined whether the perceptions and responses of white participants differed from those of people of color. We also drew on the liberation psychology tenets of conscientization and de-ideologization with particular emphasis on taking the perspective of the oppressed, by measuring participants' level of perceived societal discrimination. These two individual difference variables (participant race and perceived societal discrimination) significantly predicted participants' perceptions of the situation and their emotional responses, which, in turn, mediated how they thought the customer should respond.When New Yorker Denise Simon goes shopping, she is always on guard. She carries a small bag, keeps her hands visible whenever possible, and makes an effort to be overly friendly to sales clerks. She doesn't have any reason to be wary except for one thing-she happens