The purpose of this study is to examine the relationship between Human Resource Management (HRM) practices (Compensation and Benefits, Work-life Policies, Performance Appraisal and Training and Development) and employee performance. Data was collected through questionnaire from 161 employees of a manufacturing company in Johor, Malaysia. The results of the multiple regression analysis showed that performance appraisal and training and development were significantly related to employee performance. The findings suggested that training and development is the most important factor that positively influences employee performance followed by performance appraisal. Compensation and benefits and work-life policies were found to be not significant in predicting employee performance. In relation to these findings, human resource department shall have designed suitable training plan with comprehensive and consistent performance appraisal system for the employees.

This paper aims to explain the relationship between training functions and employee performance and also to examine the mediating effects of employee competency on the relationship between training functions and employee performance. The training functions of this study were referred to training need analysis and training effectiveness. The respondents of this study consist of executives and assistant executives from a municipal council in Johor, Malaysia. A quantitative survey method was employed in this study coupled with factor analysis, descriptive analysis, correlation analysis and hierarchical regression analysis to analyse the collected data. The results show that training need analysis and training effectiveness were positively associated with employee performance. It was discovered that employee competency is a partial mediator between training functions and employee performance. The findings of this research will facilitate municipal councils and other local authorities in Malaysia to prioritize training need analysis and training effectiveness as part of the process in planning and implementing training programs since it has an impact on employee competency and employee performance.

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The purpose of this paper is to analyse the importance of job satisfaction in the higher learning institutions in Malaysia and identify the factors that influence job satisfaction. This study used Herzberg Two-factor Theory to determine how relevant hygiene and motivator factors are related to job satisfaction among the Malaysian faculty members. Among the factors identified are company policy, supervision, work condition, salary, recognition, the work itself, growth and achievement. This study also provides theoretical implications to guide future research and offers practical implications to the management in the development of job satisfaction among faculty members. Given that employee job satisfaction is vital and important to the high learning institution, factors influencing job satisfaction need to be given extra attention so that high quality of education and positive student's learning outcomes can be sustained and achieved successfully.

Industry 4.0 is a new breed from the past industry revolution. The revolution implies an inevitable impact on professional sectors, including education field. Higher Learning Institution (HLI) is viewed as the platform for the development of Industry 4.0 competencies. However, research related to Industry 4.0 competencies among educators or academicians is scarce. Hence, this study aims to assess the level of Industry 4.0 competencies among lecturers in one of higher learning institution in Malaysia, as well as to identify Industry 4.0 competencies that required further enhancement. Five Industry 4.0 competencies identified from literature review, which are Information and Communication Technologies (ICT), Organizational Learning, Innovative Management, Environment and Continuous Improvement competencies. The importance level and implementation level perceived by the lecturers across the five competencies are assessed via questionnaire which responded by 132 lecturers from a higher learning institution in Malaysia. Data collected is analyzed via descriptive analysis to assess the importance and implementation levels perceived by the respondent. In addition, an improvement opportunity index, namely Focus Index is calculated for each competency. Finding from the study reveals that all the four Industry 4.0 competencies are perceived by respondents as important, however implemented at moderate level. Analysis result of Focus Index also suggests that competencies in term of Organizational Learning and ICT are “over focus”, while Environment competency is viewed as “under focus” which required further enhancement.

Abstract-The purpose of this paper is to investigate the relationship between personality traits and customer-oriented behavior in the Malaysian health tourism hospitals. The respondents wereconsisted of nurses inthe 13 health tourism hospitals in Malaysia. Data were collected by using administered on-site questionnaires and the constructs of this study were developed from past researchers with tested validity and reliability.Multiple regressionswere employed to test the relationship between personality traits and customeroriented behavior.The findings of this study revealed that openness to experience and conscientiousness were significantly and positively related to customer-oriented behavior. These findings may be of help to healthcare managers to select the right candidates for customer-oriented nurses.IndexTerms-Customer-oriented behavior, health tourism hospitals, nurses, personality traits.

This paper aims to analyze the relationship between print service advertising, broadcast advertising, social media advertising and consumer purchasing behavior. Focusing on the role of advertising media in enhancing consumer purchasing behavior, the research was set in the context of Malaysian food and beverages industry. The respondents consisted of consumers of the food and beverages outlets in Johor Bahru, Johor, Malaysia. A quantitative cross sectional survey method was adopted, coupled with factor analysis and multiple regression analysis to analyze the collected data. The findings of this study revealed that print service advertising, broadcast advertising and social media advertising were positively and significantly related to consumer purchasing behaviour. Further, social media advertising was found to be the strongest predictor of consumer purchasing behavior. The findings of this research facilitate food and beverages operators to identify the appropriate method of advertising to capture the attention of consumers and subsequently increase their market share.

Purpose The purpose of this paper is to examine the relationship between top management support, project mission (PM), synergy and project management effectiveness (PME) in the Malaysian local councils. It also attempts to analyze the relative importance and performance of the predictor constructs on the target construct for managerial actions. Design/methodology/approach Primary data based on 169 respondents were collected and analyzed using PLS-SEM to assess validity, reliability, hypothesis testing and importance-performance matrix analysis (IPMA) of the study constructs. Findings PM and synergy were found to be significantly and positively associated with PME. However, top management support was not related to PME. Synergy has the highest relative importance level in influencing PME and it is regarded as the most relevant construct for managerial actions. Research limitations/implications This study examines the significant factors that contribute to the effectiveness of project management in the local councils. It forms a basis for other state local councils to emulate the research model and compare the findings among different project teams in different locations. Practical implications The IPMA identifies synergy as a primary important construct for project management activities. It explains PME is linked with extensive collaboration, inter-departmental relations, interpersonal coordination and close liaisons. Originality/value This study is among the few that examines factors influencing PME in the Malaysian local councils. Inclusion of synergy as one of the predictor constructs will definitely help to improve the well-functioning and coordination of the project.