Factors Influencing Job Satisfaction in the Higher Learning Institutions in Malaysia

Hee, Ong Choon; Ong, Shahariah Haris; Ping, Lim Lee; Kowang, Tan Owee; Fei, Goh Chin

doi:10.6007/ijarbss/v9-i2/5510

Cited by 24 publications

(22 citation statements)

References 6 publications

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“…(Judge, Weiss, Kammeyer-Mueller, & Hulin, 2017), (Hoboubi, Choobineh, Ghanavati, Keshavarzi, & Hosseini, 2017), (Yousef, 2016) define job satisfaction as the level of an individual's affective orientation towards his role in the organization or the level at which someone likes his role in the organization. Meanwhile, according to (Idiegbeyan-Ose, Opeke, Aregbesola, Owolabi, & Eyiolorunshe, 2019), (Hee, Ong, Ping, Kowang, & Fei, 2019) job satisfaction is an assessment, feeling or attitude of a person or employee towards his work and is related to the work environment, type of work, compensation, relationships between colleagues, social relations at work and so on.…”

Section: Definition Of Job Satisfactionmentioning

confidence: 99%

The Workload and Organizational Commitment to Job Satisfaction

Harmen¹,

Amanah²,

Harahap³

2020

theijhss

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Human resources are very valuable assets and play an important role in every company activity so they must be managed well in order to be able to make optimal contributions. Quality human resources will determine the success of the company in preparing plans, carrying out operational activities and controlling the course of the company in order to achieve the goals set (Kassymova et al., 2019), (Stewart & Brown, 2019). Human resources is required to have the ability to translate business strategies adopted by the company, into concrete actions on the ground (Harahap & Amanah, 2018). Not only is it obliged to carry out responsibilities in the work, but human resources also have a variety of needs that are entitled to be met by the company. In this case, the company must also pay attention to the needs of employees by giving awards and fair treatment as a reciprocal relationship and the appropriate compensation for services in order to increase employee job satisfaction(S. Miao, Fayzullaev, & Dedahanov, 2020), (Appiah, 2019). Employees are the main assets of the organization and have a strategic role as thinkers, planners and controllers of organizational activities (Harmen, Amanah, Harahap, & Naibaho, 2019), through continuous human resource empowerment (Agustini, Amanah, & Harahap, 2018), placing work in the right position will facilitate employees to perform tasks and minimize the occurrence of errors that are not desired by the company (Ermiati, Amanah, Harahap, & Tanjung, 2018). Workers are motivated, will make employees willing and direct desires in completing their responsibilities so that workers and company goals can be achieved (Harahap, Agustini, & Amanah, 2017). Job satisfaction is an assessment, feelings or attitudes of employees towards their work related to the work environment, type of work, compensation, relationships between coworkers, social relations at work and so on (O'Hara, Burke, Ditomassi, & Lopez, 2019), (Buyukgoze-Kavas & Autin, 2019). Job satisfaction is important in companies because it is believed that job satisfaction can strengthen the effectiveness of the organization as a whole. Low satisfaction causes various negative impacts such as absenteeism, sluggish work, striking and changing work, this results in company losses. On the other hand positive and dynamic job satisfaction can provide benefits for companies and employees (Zacher &

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Section: Definition Of Job Satisfactionmentioning

confidence: 99%

The Workload and Organizational Commitment to Job Satisfaction

Harmen¹,

Amanah²,

Harahap³

2020

theijhss

View full text Add to dashboard Cite

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“…It is also necessary to improve the quality of library staff to provide quality services. Qualified staff delivers better service to students [20].…”

Section: B Education Service Quality Improvement Priority Programsmentioning

confidence: 99%

Priority Program for Improving Service Quality Based on Student Satisfaction

Sudiartha¹,

Sudana²,

Ariana³

et al. 2021

Advances in Social Science, Education and Humanities Research

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Measurement of the satisfaction of students to education service quality needs to be done by the institution. The measurement results of student satisfaction will use as a basis in determining priority programs by the institution in improving the education service quality. This study intended to describe student satisfaction of education service quality and the determination of priority programs to improve education service quality based on an assessment of student satisfaction levels. The model used is a descriptive study model. The data used in this study were obtained from primary and secondary sources in the form of quantitative data. Quantitative data consisted of the result of the assessment of student satisfaction in service quality. The research instrument in the form of the student satisfaction of service quality questionnaire. The questionnaire follows the service quality model that includes aspects of reliability, responsiveness, assurance, empathy. The questionnaire uses 4 Likert scales, from 1 (not good) to 4 (very good). This study involved 297 respondents who were students majoring in accounting at the Bali State Polytechnic. The sampling technique used was stratified random sampling based on the academic year the student was registered. The study used descriptive analysis techniques. Describe the student satisfaction of service quality using percentage analysis by comparing the answers with ideal answers in the same item and also describe the student satisfaction of service quality by using the cartesian diagram. The results of the study are students satisfied with the quality of educational services in general, but there are some dimensions of service quality that needed to improve. Priority program for improving the quality service can be done by the improvement of the learning room and facilities, increase competence and increase teaching skills of lecturers, the improvement of the learning process and examinations assessment, and the improvement of the quality and quantity of library materials.

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“…ISSN 2162-3058 2020 A recent research by (Hee, Ong, Ping, Kowang, & Fei, 2019), stressed that employee satisfaction is significant to any organisations especially to the higher learning institutions. Thus, factors that can influence job satisfaction need to be given further attention, this will help to increase a high quality of education and most importantly students" learning outcomes can be achieved positively.…”

Section: International Journal Of Human Resource Studiesmentioning

confidence: 99%

Influence of engagement, work-environment, motivation, organizational learning, and supportive culture on job satisfaction.

Majid

Ramli²,

Badyalina³

et al. 2020

IJHRS

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This paper intends to investigate the role of engagement, motivation, work environment, supportive culture, and organizational learning on job satisfaction. Responses were collected from 169 employees in Malaysian higher education sector. Further, the data obtained were analysed by using Statistical Package for the Social Sciences (SPSS). The results indicated that there are positive and significant relationships between engagement, supportive culture, motivation, and work environment on job satisfaction among employees of Malaysian higher education sector. However, organizational learning is not a significant towards job satisfaction. In future research, employees from private universities and public universities can be studied as comparison. By conducting these comparisons, it will help in creating plans to narrow down the gaps between these two sectors. In addition, the results will help to enhance the rising literature on job satisfaction from Asian context as this study was based on Malaysian samples. Data from employees working in different higher education institutions was utilized for this study to ensure the unbiased responses. Therefore, this study contributes to the literature concerning job satisfaction among employees, and the results of this study provide significant evidence on the influence of engagement, motivation, work-environment, organizational learning and supportive culture on job satisfaction in Malaysian higher education sector.Keywords: Malaysia, Engagement, Motivation, Work Environment, Organizational Learning, Supportive Culture, Job Satisfaction, Higher Education

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Factors Influencing Job Satisfaction in the Higher Learning Institutions in Malaysia

Cited by 24 publications

References 6 publications

The Workload and Organizational Commitment to Job Satisfaction

The Workload and Organizational Commitment to Job Satisfaction

Priority Program for Improving Service Quality Based on Student Satisfaction

Influence of engagement, work-environment, motivation, organizational learning, and supportive culture on job satisfaction.

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