This paper aims to explain the relationship between training functions and employee performance and also to examine the mediating effects of employee competency on the relationship between training functions and employee performance. The training functions of this study were referred to training need analysis and training effectiveness. The respondents of this study consist of executives and assistant executives from a municipal council in Johor, Malaysia. A quantitative survey method was employed in this study coupled with factor analysis, descriptive analysis, correlation analysis and hierarchical regression analysis to analyse the collected data. The results show that training need analysis and training effectiveness were positively associated with employee performance. It was discovered that employee competency is a partial mediator between training functions and employee performance. The findings of this research will facilitate municipal councils and other local authorities in Malaysia to prioritize training need analysis and training effectiveness as part of the process in planning and implementing training programs since it has an impact on employee competency and employee performance.

The purpose of this study is to investigate the relationship between Organizational Citizenship Behaviour (OCB) of generation Y and their turnover intention in Malaysia. Organizational Citizenship Behaviour (OCB) was referred to Altruism, Conscientiousness, Courtesy, Sportsmanship and Civic Virtue whereas turnover intention was defined as the intention of generation Y to leave their workplace. A quantitative cross-sectional survey approach was deployed in this study along with factor analysis, correlation analysis and multiple regression analysis in analysing the data collected. The findings of the study revealed that the dimension of Altruism is negatively related to the turnover intention. The outcomes of this research could facilitate employers to identify employees based on their OCB to nurture and retain talents in the organization and subsequently reduce their turnover intention.

This paper aims to analyse the relationship between job satisfaction, transfer of training, perceived organizational support and service quality. Focusing on the factors that influence service quality of employees, the research was set in the context of Malaysian local municipal council. The respondents consisted of specific target departments, divisions and units in a local municipal council which directly provides services to the public in Johor, Malaysia. A quantitative cross sectional survey method was adopted, coupled with factor analysis and multiple regression analysis to analyse the collected data. The findings of this study revealed that job satisfaction and transfer of training were positively and significantly related to consumer purchasing behaviour. Further, job satisfaction was found to be the strongest predictor of service quality of employees. The findings of this research facilitate organization to identify the appropriate employee's factor to be capitalized on and subsequently improved customer satisfaction through high quality of services.