Objective - Caregiving of a child with special needs can increase the cost of raising the child and parent’s stress. These two issues are commonly experienced by a parent who care for their special needs child themselves and the thought of challenges are different based on the disability of the child. Methodology/Technique – The challenges of raising a child with disability make it necessary for parents to work harder to to meet the cost of treatment. Meanwhile, levels of stress among those parents are understandably increased. Finding – Parents caring for a child with disability need to place greater emphasis on achieving a balance between their work, caring for their child and stress. Further, this paper includes a discussion on the cost of raising a disabled child and the increased levels of stress experienced by these parents. Novelty - The findings of this paper contribute to conceptual model on the challenges faced by Malaysian parents in caregiving for a child with special needs. Type of Paper: Review
Digital addiction has been called digital dependency and digital compulsivity. By any name, it is a compulsive behaviour that completely dominates the addict’s life. Digital addicts make the digital technology a priority more important than family, friends, and work. The digital technology becomes the organizing principle of addicts’ lives. The purpose of this study is to identify the relationship between Digital Addiction (DA) and academic performance among college students in public and private university. This study also identified the differences in digital addiction in terms of gender. The statistical techniques frequency and percentage are used to identify the patterns of using the Internet; t-test and one-way ANOVA is used to examine the differences in DA in terms of demographic factors. Pearson correlation technique will also be used to determine the relationship between DA and academic performance. This study helps to determine the level of digital addiction among college student and how its impacts their academic performance.
Today, the emergence of smart service technologies has an impact on customer experience and customer participation in the service industry. Artificial intelligence (AI) appears likely to influence marketing strategies, including business models, sales processes, and customer service options, as well as customer behaviors. Technology has been regarded as a game changer in the service context. As consumers become more accustomed to smart technology and robotic services, technology will continue to play an essential role in the service industry to better serve customers. While using smart technology, customers themselves will be involved in the service process. They will participate in the service with no or limited involvement with the staff. Therefore, it is very crucial to emphasis the technology-enhanced experience from a customers’ perspective to have better understanding of the actual content and operational application of smart service and robotic experience by examining the specific dimensions of the smart service. Therefore, this proposed study aims to provide an intense discussion and comprehensive conceptualization of the smart service dimensions that may stimulate customer experience and participation by using Stimulus-Organism-Response (S-O-R) Model.
In the business field it is very important to win the customer heart and the success of the loyalty program offered to the customers depends on particular rewards given by the service provider. Loyalty and customer loyalty in previous research has shown a significant relationship. There are problems occurs in loyalty program where the customers has a low awareness about the loyalty program, and the delayed in receiving the rewards. Loyalty program are divided into two parts. The first part is soft attribute loyalty program and second part is hard attribute loyalty program. Soft attributes loyalty program are ways of doing things or code of conduct that are intangible and was meant to give customer sense of recognition. Hard attributes loyalty program are basically tangible elements such as discounts card and free gift. A total of 100 respondents were chosen from one selected retailers in Penang and a purposive sampling technique was used. The result shown that both hard and soft attribute has a significant relationship with customer loyalty.
The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements. Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.
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