This research is about service quality (responsiveness, reliability, tangible, safety and security) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to establish the service offered and to identify the important aspects of service quality that affect passenger satisfaction. A total of 280 questionnaires were distributed to ETS passengers, who were using the service from Kuala Lumpur Sentral Station to Padang Besar Station. The main objective of this study was to investigate the relationship between service quality dimensions and passenger satisfaction towards ETS. Data gathered were analyzed using partial least square (PLS) method. The study concluded that service quality dimensions are the factors affecting the passenger satisfaction towards ETS. In addition, service quality can also define the significant relationship between passenger satisfaction towards ETS. Other than that, several useful recommendations were made regarding the findings of this study.

Public transport infrastructure has been massively developed to encourage public transport usage in Kuala Lumpur. However, a low percentage of public transport ridership dampens the objectives to reduce traffic congestion and air population. This paper attempts to investigate the effect of travel intention and the moderating effect of general service quality of public transport on travel behaviour among commuters in Kuala Lumpur. A survey was carried out at LRT stations, and a total of 904 were usable. Most of the respondents are young adults between 20-29 years old, and the majority earned less than RM3,000 a month. Most of them possess a vehicle and driving license. Findings showed that travel intention has a significant effect on travel behaviour. Interestingly, service quality, in general, weakly moderates the relationship between travel intention and travel behaviour in a reverse direction. The findings would help relevant authorities to set strategies to encourage more private riders further to switch to public transport.

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Objective - Caregiving of a child with special needs can increase the cost of raising the child and parent’s stress. These two issues are commonly experienced by a parent who care for their special needs child themselves and the thought of challenges are different based on the disability of the child. Methodology/Technique – The challenges of raising a child with disability make it necessary for parents to work harder to to meet the cost of treatment. Meanwhile, levels of stress among those parents are understandably increased. Finding – Parents caring for a child with disability need to place greater emphasis on achieving a balance between their work, caring for their child and stress. Further, this paper includes a discussion on the cost of raising a disabled child and the increased levels of stress experienced by these parents. Novelty - The findings of this paper contribute to conceptual model on the challenges faced by Malaysian parents in caregiving for a child with special needs. Type of Paper: Review

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