In this chapter, the authors present and discuss the results of the IDEAL-EU project, in which three European Regions - i.e. Tuscany, Catalonia, and Poitou-Charentes - have involved citizens (and particularly young people) in discussing and deliberating on the priorities of the new climate change agenda of the European Parliament, supported by two distinct ICT instruments: a Social Networking Platform and a pan-European Virtual Town Meeting. The authors describe and assess the technical tasks and the concrete initiatives undertaken from project conception to the end of trials. They introduce a participatory workflow composed of four modules: 1) agenda setting and prior analysis, 2) getting support and topic refinement, 3) discussion and deliberation, and 4) orchestration and evaluation. Finally, the authors address the sustainability of the IDEAL-EU workflow and its corresponding ICT infrastructure in the perspective of future utilization in additional eParticipation experiments.
The article presents users' views on the development of e-government, addressing two interrelated questions that have not been sufficiently answered thus far:(1) How to increase the current low level of e-government use, and (2) How to advance the current practice of analyzing data from e-government satisfaction surveys in order to arrive at guidelines for decision-makers when shaping future actions of e-government development. For this purpose, a cause-and-effect model was developed and operationalized by a set of indicators observed by a citizen satisfaction survey carried out in Slovenia between 2005 and 2006. The model was then estimated using the PLS (Partial Least Squares) regression method. Finally, an improvement-priority matrix was applied to prioritize significant factors. The proposed manner of analyzing data from user surveys offers a universal tool for analyzing drivers and consequences of user satisfaction and the use of e-government, and prioritizing them in order to assist decision-makers in preparing future strategies, action plans, or guidelines for further developments.Points for practitioners
Methodological implications:G guidelines on how to conduct e-government user satisfaction surveys;G guidelines on how to analyze user survey data in order to formulate guidelines for future development of e-government.
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