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Public policy design and implementation is a complex process, and so decision makers try to monitor all of the policy lifecycle stages in a particular policy domain. However, the question of coherent integration of various policy activities arises, including agenda-setting, ex-ante evaluation, formulation, decision-making, implementation, ex-post evaluation of individual policies, sector-specific ones, and even horizontal ones. Therefore, it is important to investigate and understand the reasons why an individual country, such as Slovenia, does not exploit all potential aspects of carrying out policy activities in a systematic and coherent manner. This article explores and analyzes Slovenian practice in policy design based on an in-depth empirical study among key public policyholders and decision makers. Furthermore, the authors identify the key success factors that facilitate or inhibit the development and progress of public policies, programs, and projects (PPPP) in Slovenia. The key findings indicate a particular lack of a professional policy unit to monitor the process holistically and the absence of ex-post evaluation. A need for a systemic solution in public policy design is established, which would merge different authorities’ efforts, epistemic communities, and the public in developing a structural multilevel model for good public governance.

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Implementation of eHealth is one of the key long-term goals of the Slovenian public sector. The main objective of eHealth is the construction of a comprehensive health information system (IS) and the connection of a widespread network of stakeholders within the healthcare sector. The article presents a review of the eHealth project in Slovenia and provides a comparative analysis of eHealth development in Slovenia, Austria and Denmark. Focusing on the situation in Slovenia, the article identifies the main deficiencies in the current state of eHealth implementation, maps a set of general success factors in the field and suggests guidelines for the effective development and implementation of eHealth projects.

The article presents users' views on the development of e-government, addressing two interrelated questions that have not been sufficiently answered thus far:(1) How to increase the current low level of e-government use, and (2) How to advance the current practice of analyzing data from e-government satisfaction surveys in order to arrive at guidelines for decision-makers when shaping future actions of e-government development. For this purpose, a cause-and-effect model was developed and operationalized by a set of indicators observed by a citizen satisfaction survey carried out in Slovenia between 2005 and 2006. The model was then estimated using the PLS (Partial Least Squares) regression method. Finally, an improvement-priority matrix was applied to prioritize significant factors. The proposed manner of analyzing data from user surveys offers a universal tool for analyzing drivers and consequences of user satisfaction and the use of e-government, and prioritizing them in order to assist decision-makers in preparing future strategies, action plans, or guidelines for further developments.Points for practitioners Methodological implications:G guidelines on how to conduct e-government user satisfaction surveys;G guidelines on how to analyze user survey data in order to formulate guidelines for future development of e-government.

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