Evaluating public administration e-portals

Leben, Anamarija; Kunstelj, Mateja; Bohanec, Marko; Vintar, Mirko

doi:10.3233/ip-2006-0098

Cited by 5 publications

(3 citation statements)

References 9 publications

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“…The content of the first of these bodies of writing, the 'service state' literature, has many variants, including studies of access to, and uptake of, forms of 'e-service' providing (eg Hagen and Kubicek 2000;Margetts and Yared 2003); studies of public service innovation and modernisation (eg Bekkers 2007); and, most recently, the development of 'citizencentric' services and the encouragement of forms of data sharing and database management and development that permit informational integration at the point of the individual citizen in order to improve the service experience of the citizen Taylor et al 2006Taylor et al , 2007Leben et al 2006). It is an empirically grounded literature basing its analysis and prescriptive reasoning on research evidence.…”

Section: Ambiguous Confusion In the Interpretation Of Information-intmentioning

confidence: 98%

Identification practices in government: citizen surveillance and the quest for public service improvement

Taylor

Lips

Organ

2009

IDIS

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This paper is concerned with the ambiguities and confusions that arise when studies of the 'surveillance state' are contrasted with studies of the 'service state'. Surveillance studies take a largely negative view of the information capture and handling of personal data by Government agencies. Studies that examine Government service providing take a largely positive view of such data capture as Government is seen to be attempting to enhance service provision to individual citizens. This paper examines these opposing perspectives through a series of case studies and concludes that a new understanding and methodology should be brought forward so as to create a reconciliation of these two points of departure for research. The call is for an holistic appreciation of data capture activities by Government so that researchers and public policy makers alike can appreciate and reconcile these competing perspectives.

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Section: Ambiguous Confusion In the Interpretation Of Information-intmentioning

confidence: 98%

Identification practices in government: citizen surveillance and the quest for public service improvement

Taylor

Lips

Organ

2009

IDIS

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“…Theories/models Authors Evaluative Self-designed models Leben et al (2006); Gouscosa et al (2007); Pentafronimos et al (2008); Horan et al (2006) ; Anastasios & Vasileios (2008) e-GovQual/SERVQUAL/QeGS Papadomichelaki & Mentzas (2009) ; Kariofillis-Christos & Economides (2009); Connolly (2007); Magoutas et al (2007); Magoutas & Mentzas (2009) The reference model Lee at el. (2008) Three-phase evaluation model Hypponen et al (2005) Technology Acceptance model Verdegem & Verleyea (2009) Martin Heidegger's etymological enquiry Benjamin & Whitley (2009) Service maturity and delivery maturity Lourdes et al (2005) XML Model Vassilakis, et al (2005) Descriptive (no model followed) Roy, J.…”

Section: Rqmentioning

confidence: 99%

E-Service Research Trends in the Domain of E-Government

Islam

Scupola

2011

International Journal of E-Services and Mobile Applications

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Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends during the period between 2005 and 2009 mostly in terms of research methods, theoretical models, and frameworks employed as well as type of research questions. The results show that there has been a good amount of papers focusing on ‘e-Service’ within the field of e-government with a good combination of research methods and theories. In particular, findings show that technology acceptance, evaluation and system architecture are the most common themes, which circa half of the studies surveyed focus on the organizational perspective and that the most employed research methods are case studies and surveys, often with a mix of both types of methodologies.

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“…We propose that the use of HITs allows patients to gain a deeper insight into their situation and health challenges, enabling them to make more informed decisions. When patients visit a health-portal or e-portal they are in a powerful position because they can exercise control over data and information provided about themselves, and decide whether or not to engage in the relationship (Leben et al 2006). Such actions lead to improved response times, improved quality of care and knowledge sharing and creation.…”

Section: Researchmentioning

confidence: 99%

Improving Quality of Service of Home Healthcare Units with Health Information Technologies

Cegarra‐Navarro¹,

Wensley

Sánchez-Polo

2011

HIM J

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Deployment of health information technologies (HITs) provides home care units with the means to generate improvements in accuracy and timeliness of information required to meet dynamic patient demands and provide high quality patient care. Increasing availability of information can also facilitate organisational learning, which leads to the invocation of processes that result in improved responses and decisions. This study examined crucial links between HITs and quality of service provided through an empirical investigation of 252 patients in a hospital-in-the-home unit (HHU) in a Spanish regional hospital. The study sought to test the relationship between HITs and the quality of service using factor analysis and structural equation modeling (SEM) to investigate how HITs mediate effects of organisational learning on quality of service. Findings support the notion that the relationship between organisational learning and quality of service can be mediated by HITs. This study provides HHU managers with guidelines for understanding the role of organisational learning processes with respect to HITs and quality of service.

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Evaluating public administration e-portals

Cited by 5 publications

References 9 publications

Identification practices in government: citizen surveillance and the quest for public service improvement

Identification practices in government: citizen surveillance and the quest for public service improvement

E-Service Research Trends in the Domain of E-Government

Improving Quality of Service of Home Healthcare Units with Health Information Technologies

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