Reference Models for E-Services Integration Based on Life-Events

Abstract

Modelling life events is a task of a crucial importance and a first necessary step towards supporting resolution of a particular life event on the active e-government portal. The use of reference models as templates for building life-event models promises savings in time and costs of the modelling process. At the same time, using reference models can increase the quality and accuracy of the established models. The paper proposes a complete set of lifeevent reference models at different abstraction levels that allows for modelling and implementing virtually any life event. The types of reference models range from a general one that provides template for any life-event model, to reference models specialized for establishing models of a specific life event in a specific country or a region or tailored to a set of specific user circumstances and needs.

Data-Driven Personalized E-Government Services: Literature Review and Case Study

“…This category includes attempts by several researchers to conceptualize the life event and propose how it can be integrated into government systems. The main focus is on the categorization of life-even services and producing working prototypes of active web portals [16,19,22,23] and the construction of multi-level systems that take the selected categories as a basis [13]. Researchers use different classification criteria but similarly note the diversity of personalization models and the prospects for implementing them in government electronic systems.…”

Citizen-Side Handling of Life Event Services

“…This integration involves direct communication between PA departments (Tambouris et al, 2008). An approach for this integration is modelling life event services as workflows of existing services (Momotko et al, 2007;Momotko et al, 2006;Oteniya et al, 2006;Todorovski et al, 2007). Life event services are then offered in active life event portals Todorovski et al, 2006;Momotko et al, 2007;Tambouris and Tarabanis, 2008).…”

“…In (Todorovski et al, 2007) it is defined a general life event reference model that abstracts the generic characteristics of life event service workflows and classifies partial services in three types: (i) support services, (ii) crucial services and (iii) after-care services. Support services provide the information required by crucial services.…”

“…The partial service classification from the general life event reference model (Todorovski et al, 2007) is useful to our modelling approach to life event services. It identifies Crucial Services as a type of partial services that always execute in life event service workflows.…”

“…It identifies Crucial Services as a type of partial services that always execute in life event service workflows. If we do not consider after-care services (a type of service not always considered in the modelling of life event services (Todorovski et al, 2007)), the last partial service executed in life event services workflows is always a crucial service. This makes crucial services good entry points for the execution of life event services in CHAPAS, i.e., the service to which the citizen first applies.…”