Drawing from social cognitive theory, the current study investigated the direct and indirect relationship of public interaction with government officials on SNS (Social Network Sites), perceived government response on COVID-19, and perceived e-governance effectiveness with the overall public trust in government via an underlying mechanism of the perceived religious value. Using a quantitative field survey at local administration levels, the primary data of 478 individuals were collected from two cities in Indonesia and was then analyzed using SmartPls3. Results revealed positive associations among the study variables. The results also supported the mediatory role of the perceived religious value between the association of interaction with government officials on SNS, perceived government response on COVID-19, perceived e-governance effectiveness with overall public trust in government. Key policy insights regarding the use of e-governance channels via religious networks to enhance public trust are presented in the cultural context of a developing country. This study brings valuable insights into the public trust in government during COVID-19.

Purpose This study aims to investigate the association of perceived accountability, perceived responsiveness and perceived transparency, and public trust in local government. Additionally, mediation of the perceived effectiveness of e-governance was also tested between these relationships. Design/methodology/approach Using a quantitative cross-sectional field survey, primary data was collected at local administration levels from two cities in Indonesia. The final data set of 355 respondents was then analyzed using SmartPls3 and the measurement and structural models were tested. Findings Positive results were obtained for all the hypothesized links (direct and indirect relationships). The study’s findings revealed useful insights for policymakers and researchers regarding the public’s perception of good governance and their expectations from the government, which further lead toward trust in local governments. Practical implications The study concluded that good governance practices develop and enhance the public’s trust in the government, thus provided key policy directions. Originality/value This study contributes to the body of knowledge related to good governance elements and their impact on public trust in the local government via the underlying mechanism of perceived e-governance effectiveness in developing countries in general and particularly the Indonesian context. Moreover, it is a unique study in the good governance domain while considering three good governance elements into a single theoretical framework. Previous studies have explored these elements individually with public trust, so this combined framework advances the body of knowledge. This research’s findings also contributed toward validating good governance theory with e-governance effectiveness and public trust integration in a single comprehensive framework. This research also helped answer the questions arising from past literature about declining public trust trends in local governments.

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This study analyzes the impact of signaling principles upon the effective use of interactive learning media. Normally, designers just design and develop learning media for use in schools without considering the way it eases users' tasks. Bearing in mind that signaling users while they are learning through interactive learning media is important, this study incorporates signaling principles while designing it. Thus, this paper aims to discuss the appropriate signaling principles for learning media from experts' perspective. The Iterative Triangulation Methodology was applied to achieve the aim. Altogether, activities were carried out in three phases: requirement analysis, design and development of the prototype, and expert evaluation using a walkthrough. Results revealed that although the prototype was designed by involving users, experts still discovered a number of flaws in the exercises as a result of not properly applying the signaling principles.

COVID-19 had a disastrous impact on the education sector resulting in a boom of online learning systems. This shift has severely impacted the underprivileged students with special needs due to the sudden implementation of prolonged distance learning. Thus, it creates an immense need to analyze distance learning media's effectiveness during the COVID-19 pandemic for students with special needs. The Elearning readiness and satisfaction of special needs students are scarcely investigated areas in education and e-learning literature. Established on the community of inquiry (COI) model, this study aims to determine the factors that underpin students' satisfaction with their e-learning experience through the mediated mechanism of students online learning readiness. Surveying 178 special needs students from various Indonesian universities revealed that teaching presence, cognitive and social presence, and content quality, directly and indirectly, influence e-learning satisfaction. This extended and more comprehensive model would help educators better understand e-learning's use as an effective pedagogical platform, especially in the context of special needs students. Key policy implications and directions for future research are suggested.