Drawing from social cognitive theory, the current study investigated the direct and indirect relationship of public interaction with government officials on SNS (Social Network Sites), perceived government response on COVID-19, and perceived e-governance effectiveness with the overall public trust in government via an underlying mechanism of the perceived religious value. Using a quantitative field survey at local administration levels, the primary data of 478 individuals were collected from two cities in Indonesia and was then analyzed using SmartPls3. Results revealed positive associations among the study variables. The results also supported the mediatory role of the perceived religious value between the association of interaction with government officials on SNS, perceived government response on COVID-19, perceived e-governance effectiveness with overall public trust in government. Key policy insights regarding the use of e-governance channels via religious networks to enhance public trust are presented in the cultural context of a developing country. This study brings valuable insights into the public trust in government during COVID-19.

Purpose This study aims to investigate the association of perceived accountability, perceived responsiveness and perceived transparency, and public trust in local government. Additionally, mediation of the perceived effectiveness of e-governance was also tested between these relationships. Design/methodology/approach Using a quantitative cross-sectional field survey, primary data was collected at local administration levels from two cities in Indonesia. The final data set of 355 respondents was then analyzed using SmartPls3 and the measurement and structural models were tested. Findings Positive results were obtained for all the hypothesized links (direct and indirect relationships). The study’s findings revealed useful insights for policymakers and researchers regarding the public’s perception of good governance and their expectations from the government, which further lead toward trust in local governments. Practical implications The study concluded that good governance practices develop and enhance the public’s trust in the government, thus provided key policy directions. Originality/value This study contributes to the body of knowledge related to good governance elements and their impact on public trust in the local government via the underlying mechanism of perceived e-governance effectiveness in developing countries in general and particularly the Indonesian context. Moreover, it is a unique study in the good governance domain while considering three good governance elements into a single theoretical framework. Previous studies have explored these elements individually with public trust, so this combined framework advances the body of knowledge. This research’s findings also contributed toward validating good governance theory with e-governance effectiveness and public trust integration in a single comprehensive framework. This research also helped answer the questions arising from past literature about declining public trust trends in local governments.

Purpose This study aims to empirically investigate the relationship of perceived transparency, perceived accountability and perceived responsiveness with overall public trust in local government. Moreover, it addressed the “why” and “how” questions about the existence of this relationship by examining the underlying mechanism of the government response to COVID-19. Design/methodology/approach Quantitative research design is applied in the current study. Data was collected from two cities situated in Indonesia via a cross-sectional survey at local administration levels. The final data set of 330 respondents was then analyzed using Smart partial least square (PLS)3 by testing through the measurement and structural model. Findings Results revealed positive associations among the study variables. Also, the mediatory role of the government response to COVID-19 was supported by the results. Originality/value This study aims to bring awareness and contribution in the body of knowledge about the importance of elements of good governance in building and sustaining public trust in local governments based on the fact that in countries such as Indonesia, there is a dearth of literature in this context. Further, it provides strategic and practical suggestions to the state regarding the advantages of using good governance practices in their communication with citizens in certain and uncertain situations, especially nowadays during the COVID-19 pandemic.

The institutional model that works in a country in economic and political aspects influences social welfare. In the inclusive institutional model the principle that must be held is primum non necere or fisrt do no harm for social welfare. Proponents of the state must not suffer the lives of their people. In this paper it is reinforced that politics and economics are two sides of a coin that encourage and influence social welfare. Inclusive institutions always deal with extractive institutions. Daron Acemogle and James A. Robinso (2012) in their book Why Nations Fails reveal that economic growth and prosperity are associated with inclusive economic and political institutions, while extractive institutions typically lead to stagnation and poverty. Indonesia has the opportunity to have extractive institutions and therefore must be prevented by implementing democracy seriously and independent law enforcement based on due process of law. Inclusive institutions must be realized so that Indonesia can become a healthy and strong country. One of the health and strength of a country is determined by its economic strength which contributes to development and fiscal strengthening. Fiscal is built one of them by increasing tax revenue because of the contribution of taxation to the fiscal average of 77.6%

Law is a rule that was born, lived and developed in the midst of society. There are laws that come from religious norms or norms that originate from God; norms or rules of decency originating from the hearts of human beings; norms or rules of politeness, that is the rules of life arising from association, the interaction of human groups in society and regulating human behavior towards other humans; as well as legal norms or rules that are rules made by the authorities whose contents are binding on everyone and their implementation can be defended by force by state instruments. Because the law is very urgent, it must be as flexible as possible. The law must be able to adjust to the dynamics of people's lives very quickly, because of the development of science and technology. Law is very or even must be able to deal with various changes that exist. If they are unable, the people as legal subjects will lose faith in the law. This paper talks about law as a social phenomenon of social principles and social technology in the lens of legal sociology.