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a b s t r a c tThe literature assumes that Enterprise Resource Planning (ERP) systems are complex tools. Due to this complexity, ERP produce negative impacts on the users' acceptation. However, few studies have tried to identify the factors that influence the ERP users' acceptance. This paper's aim is to focus on decisive factors influencing the ERP users' acceptance and use. Specifically, the authors have developed a research model based on the Technology Acceptance Model (TAM) for testing the influence of the Critical Success Factors (CSFs) on ERP implementation. The CSFs used are: (1) top management support, (2) communication, (3) cooperation, (4) training and (5) technological complexity. This research model has offered some evidence about main acceptance factors on ERP which help to set the users' behavior toward ERP.

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