One strategy to improve the satisfaction of human resources is to give fair compensation based on the characteristics ofthe their work. Today in PT Bita Enargon Engineering, all division managers are considered to have the same workloadso that they get the same basic wage, even though the workload of each division is not exactly the same. This research willdetermine the base salary using the point system method. The first step of this method is to conduct a job evaluation todetermine the job relative value of each position. The next step is to convert the job relative value to the money value bysubsituting the job relative value into a regression equation developed from the result of a survey on the closest competitors.Based on the job relative value, the basic salary for division heads and department heads can be decided.
The rapid development of information technology has made people to have the ability to design software with a programming language. There are quite some engineers who have not mastered programming languages. It happens becausesome people think that developing software with a certain programming language is very difficult. The language is difficult to understand, the accuracy must be precise, and the user is not familiar with the platform. Difficulty in learning programming languages is a problem that is often encountered by university students, vocational students, or employees. This article describes an easy programming language training activity for beginners, namelyVisual Basic for Applications (VBA)-Ms. Excel training.The advantage of this programming language iseasy to operate because manystudentsor employees are very familiar with Ms. Excel so that the adaptation process will be easy. The results of the post-test training that was attended bystudents showed a significant increase in the ability to design programming languages.
Munculnya pendatang baru di bisnis penjualan oleh-oleh khas Kota Bandung menyebabkan tingkat persaingan semakin ketat. Adanya penurunan omset penjualan mendorong pihak manajemen toko oleh-oleh khas Kota Bandung “Kabita” ingin memperbaiki kualitas pelayanannya. Perbaikan dilakukan berdasarkan penilaian tingkat kepentingan serta tingkat kepuasan konsumen terhadap kualitas pelayanan yang diberikan Toko “Kabita” dan Toko “Pantai Timur” sebagai pesaing utamanya. Atribut-atribut kualitas pelayanan disusun berdasarkan dimensi tangible, reliability, responsiveness, assurance, dan empathy. Metode yang digunakan adalah Importance Performance Analysis dan Compare Mean Analysis. Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada konsumen yang pernah berbelanja di kedua toko tersebut. Hasil pengolahan data menunjukkan bahwa kepuasan konsumen terhadap kualitas pelayanan Toko “Kabita” secara keseluruhan lebih rendah sekitar 4,6% dibandingan dengan Toko “Pantai Timur”. Atribut-atribut yang harus diperbaiki oleh Toko “Kabita” adalah atribut kejelasan harga barang yang dijual, penampilan karyawan, dan atribut daya tarik sarana promosi karena berada di kuadran 1 dan dinilai memiliki tingkat kepuasan yang lebih rendah dibandingkan dengan Toko “Pantai Timur”. Atribut-atribut yang harus dipertahankan oleh Toko “Kabita” adalah atribut daya tarik desain dalam toko atribut kebersihan toko dan sekitarnya, serta atribut kenyamanan toilet karena berada di kuadran 2 dan dinilai lebih memuaskan konsumen dibandingkan Toko “Pantai Timur”. Disarankan agar pihak manajemen Toko “Kabita” melakukan perbaikan-perbaikan guna meningkatkan kepuasan konsumennya. Perbaikan yang harus dilakukan adalah menyertakan price tag di setiap produk, penyediaan seragam bagi karyawan baru, dan menggunakan media lain selain media sosial dalam mempromosikan Toko “Kabita”.Kata kunci: kualitas pelayanan, Importance Performance Analysis, Compare Mean Analysis.
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