Dilaksanakannya penelitian ini adalah untuk memberikan analisa serta pengaruh motivasi, kepuasan, karakteristik kepemimpinan, dan keadilan dalam organisasi serta komitmen dalam organisasi bagi karyawan bank swasta dengan jumlah pekerja yang cukup banyak. Penelitian ini terfokus pada karakterisitk kerja, kepemimpinan serta keadilan suatu organisasi sehingga memberikan pengaruh dalam komitmen organisasi. Untuk sampel yang dilakukan adalah sebanyak 200 karyawan yang diambil dari 5 (lima) bank swasta yang terdapat di Batam. Sampel yang bisa digunanakan sebanyak 124, serta mempergunakan PLS (Partial Least Squares). Kesimpulan dari penelitian ini menunjukkan adanya pengaruh yang signifikan antara motivasi kerja, hasil kepuasan kerja dan pengaruh non-signifikan karakteristik kerja, kepemimpinan serta keadilan suatu organisasi berpengaruh bagi komitmen organisasi. Kata kunci: Motivasi, Kepuasan, Kepemimpinan, Keadilan, Organisasi Abstract: MOTIVATION, SATISFACTION, CHARACTERISTIC, LEADRESHIP AND JUSTICE ON ORGANIZATIONAL COMMITMENTS. The implementation of this research is to provide analysis and the influence of motivation, satisfaction, characteristics, leadership and justice in organizations and commitments in organizations for employees of private banks with a considerable number of workers. This research focuses on the characteristics of work, leadership and fairness of an organization so that it gives influence in organizational commitment. For the samples to be carried out are 200 employees taken from 5 (five) private banks located in Batam. The samples can be used as many as 124, and using PLS (Partial Least Squares). The conclusions from this study indicate a significant influence between work motivation, work satisfaction results and non-significant effects of work characteristics, leadership and fairness of an influential organization for organizational commitment. Keyword: Motivation, Satisfaction, Leadership, Justice, Organization
This research examines the determining factors which can affect consumer loyalty for fashion products on social media mediated by purchase intention. This research focuses on both locally produced and imported fashion products sought after by Batam City residents. Collected data is pooled from 352 respondents using Google Forms. The questionnaires were taken from the works of Abou Ali et al., (2021) dan Prasad et al., (2019). The causal-comparative quantitative approach is used in this research, while linear regression is used to prove the relationship between each hypothesis. This research shows that the relationship between country of origin, customer engagement, influencer marketing, purchase intention, and trust can explain about 53% of customer loyalty. Meanwhile, perceived value does not significantly affect customer loyalty directly. To examine the mediating relationship of purchase intention, this research uses the aforementioned variables to be compared. The result shows that there is a mediating relationship between purchase intention and independent perceived value and trust. Altogether this research is conducted in a relatively short time. Additionally, the lack of supporting journals and sources that can reinforce the mediating relationship of purchase intention toward perceived value and trust makes this study not thoroughly discussed.
Research objective is to analyze whether local wisdom can moderate service quality with several variables involved, including developing strategy, service quality, customer experience, dimensions involved in this research are identifying the customer needs improvement strategy, and how the role of the government in supporting service quality by looking at the dimensions of interaction, education, entertainment, escapism, esthetic, network and outcomes. Local wisdom is a part of moderation in this research to be able to see the extent of the role of government and star hotels to respond wisely that has been passed down by its predecessors. Research method used in this study is the quantitative method and survey techniques. Number of samples needed in this study were 98 respondents given in the form of direct questionnaires and also through electronic media. Respondent was head and director of star hotel in Riau Islands. Processing was performed using Smart PLS. Results of this study are getting better if service quality is significantly positive with local wisdom and able to development of strategies to better support the tourism industry. Managerial implications in this study are to provide better information for relevant agencies in order to be able to maintain as a friendly national identity and also cultural and ancestral heritage by being positive in supporting the tourism industry.
Penelitian ini bertujuan untuk mengetahui pengaruh variabel customer orientation, competitor orientation, Inter-functional coordination terhadap Firm performance hotel non bintang di Kota Batam dengan inovasi sebagai variabel intervening. Teknik yang digunakan pada penelitian ini yaitu data primer dan objek penelitian ini karyawan beserta manager yang bekerja di hotel non bintang kota Batam, data yang telah dikumpulkan oleh penelitian adalah 95 reponden berdasarkan rumus rumus slovin sebagai acuan. Data yang diolah oleh peneliti yaitu menggunakan partial least square (PLS).Hasil yang didapatkan variabel customer orientation berpengaruh signifikan positif terhadap innovation, competitor orientation berpengaruh signifikan terhadap innovation, inter-functional coordination berpengaruh signifikan terhadap innovation, customer orientation berpengaruh tidak berpengaruh signifikan terhadap firm performance, competitor orientation tidak innovation berpengaruh signifikan terhadap firm performance, customer orientation berpengaruh tidak signifikan terhadap innovation sebagai variabel mediasi dengan firm performance,.Implikasi Teoritis yang berhubungan dengan customer orientation, competitor orientation, Inter-functional coordination terhadap Firm performance hotel non bintang di Kota Batam, innovation melalui peningkatan dimensinya akan mampu meningkatkan performance hotel non bintang di Kota Batam, dapat meningkatkan kepercayaan dan kesetian pelanggan.
Social Networking is used by a lot people in this world so they still can connected with their families, friend and customer. Some people used to tell their families or friend what’s their dailies do by putting a picture selfie. The most important part where there’s a people use Social Networking as business purpose like make adversiting for their business without use any capital.The purpose of the study was investigated how far the effect of electric Word Of Mouth (eWOM) inside social networking sites (facebook) on consumer purchase intention through mobile phone.This study produced existing literature of electric Word of Mouth, Value co-creation, and customer behavior in social networking sites and with our search will help marketers to develop a new ways to share their product information on networking sites.
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