Penelitiam ini bertujuan untuk meningkatkan hasil belajar siswa dengan penerapan model problem based learning pada muatan pelajaran Bahasa Indonesia kelas I. Penelitian ini menggunakan penelitian kualitatif, dimana dalam mengumpulkan informasi data dengan observasi, tes, dokumentasi, wawancara, dan angket. Validitas data menggunakan teknik triangulasi sumber dan triangulasi metode. Teknik analisis data kualitatif menggunakan model interaktif yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Sedangkan data kuantitatif dianalisis secara deskripif. Hasil penelitian sebagai berikut: hasil belajar siswa mengalami peningkatan 31,58% pada siklus I sebesar 47,36% meningkat menjadi 84,21% pada siklus II, dan berada pada kategori tinggi. Pada data hasil evaluasi belajar siswa menunjukkan bahwa telah terjadi peningkatan hasil belajar siswa dari siklus I ke siklus II yang terlihat dari meningkatnya ketuntasan kelas, yaitu dari 47% atau 9 siswa meningkat menjadi 84% atau 16 siswa. Walaupun masih terdapat 16% atau 3 siswa yang mendapat nilai di bawah KKM, tetapi 84% atau 16 siswa di kelas I ini telah mendapat nilai di atas KKM dengan kategori baik dan sangat baik.
The purpose of this study was to determine the effect of service quality on customer satisfaction PT. Automobil Jaya Mandiri Wuling Surakarta partially and simultaneously. Primary data sources were obtained from questionnaires distributed to consumers with a sample of 95 people, while secondary data were obtained from PT. Automboil Jaya Mandiri Wuling Surakarta. The analytical tool used is quantitative descriptive analysis. Based on the results of the t test, it can be concluded that there is a partial effect between tangible and assurance on customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. F test results show that there is a simultaneous influence between tangible, reliable, responsible, assurance, empathyvvariables on customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. The results of multiple linear regression tests obtained by the equation Y = 1,219 + 0.763 X1 - 0.064 X2 + 0.130 X3 + 0.748 X4 - 8.644X5 €. From the regression equation it can be seen that the most dominant variable influencing consumer satisfaction is the physical evidence variable with a coefficient of 0.763. R2 (R Square) test obtained a result of 0.609 or 60.9% which means that customer satisfaction with the Dealer of PT. Automobil Jaya Mandiri Wuling Surakarta is influenced by variable tangiable, reliable, responsible, assurance, empathy of 60.9%. And other factors that influence customer satisfaction at PT. Automobil Jaya Mandiri Wuling Surakarta. of 0.391 (39.1%) expected by PT. Automobil Jaya Mandiri Wuling Surakarta needs to implement and develop aspects of service to consumer satisfaction which include tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (empathy), empathy (empathy), so as to obtain a more market share well. Keywords: Service Quality, Tangible, Reliability, Responsiveness, Assurance, Empathy, and Customer Satisfaction
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