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The COVID-19 pandemic caused significant business disruptions around the world, with travel and tourism being particularly impacted. In response, governments and businesses implemented drastic responses to reduce the impact of the virus and mitigate the corresponding loss in business. Through nine semi-structured interviews with senior hotel managers in Dubai, the pattern of response was understood, along with participants’ perceptions of the long-term consequences of such responses. Through a variety of responses to handle this specific crisis, general crisis management – to cope with low demand – and efforts to recover – attracting new customers – the nature of responses appear to match those of previous crises, with some variations. In terms of the long-term impacts of these responses, it was felt that numerous properties would permanently close, the nature of international hospitality would become more consolidated and there would be long-term changes in operations and efficiency improvements.

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Events tourism has been growing rapidly and has become one of the most common ways of attracting tourists to developing destinations. Hosting mega-events has become a means to achieve rapid development in a destination. Host-city residents are the first to feel the impact of hosting such events and are considered as key stakeholders. Results from a survey distributed in Dubai revealed that residents supported the upcoming EXPO 2020 event, with little concern for the potential associated costsa result contradicting a lot of literature. The results provide guidance for policy makers regarding host-city residents' perceptions on hosting events.

Virtual Reality (VR) is becoming an increasingly important technology in a host of industries, including tourism. VR can provide virtual experiences before, during, or in lieu of real-world visits to tourism sites. Hence, providing authentic experiences is essential to satisfy guests with the site and technology. This study analyzes survey data using PLS to identify the determinants of satisfaction with non-immersive VR experiences of heritage and non-heritage tourism sites. Results from 193 subjects reveal the linkages between system quality, object-related authenticity, activity-related authenticity, and presence, as well their relationship with satisfaction.